Frequently Asked Questions

Email is the lifeblood of modern communication, but its ubiquity also makes it a prime target for cybercriminals seeking to deceive, defraud, or disrupt. To safeguard against these threats and ensure the integrity of your email communications, there's a powerful tool known as DMARC, or Domain-based Message Authentication, Reporting, and Conformance.

The Challenge of Email Impersonation

Before we dive into DMARC, it's essential to understand the challenges of email communication. Emails pass through multiple servers and networks on their way to the recipient, creating numerous opportunities for malicious actors to tamper with or impersonate senders.

DMARC: Your Email Security Guardian

DMARC, which stands for Domain-based Message Authentication, Reporting, and Conformance, is a comprehensive email authentication protocol designed to combat email impersonation, phishing attacks, and other email-based fraud.

How DMARC Works

DMARC builds on the foundations of SPF and DKIM but takes email authentication to a whole new level:

1. Policy Declaration: The domain owner (the sender) publishes a DNS record that specifies how email from their domain should be handled if it fails SPF or DKIM checks. This DNS record contains DMARC policy settings.
2. Email Reception: When an email is received by the recipient's email server, it performs SPF and DKIM checks as usual. If these checks fail, the server consults the sender's DMARC record.
3. DMARC Verification: DMARC instructs the recipient's server on how to handle emails that fail SPF or DKIM checks. The sender can choose to monitor these failures, quarantine suspicious emails, or reject them outright.
4. Reporting: DMARC provides valuable feedback by generating reports about email authentication activity. These reports help domain owners monitor and improve their email security.

The Significance of DMARC

1. Protection from Impersonation: DMARC is a formidable defense against email impersonation. It ensures that emails claiming to be from your domain are indeed legitimate, making it exceedingly difficult for cybercriminals to impersonate you.
2. Enhanced Email Trustworthiness: Implementing DMARC enhances the trustworthiness of your emails. Email providers are more likely to recognize your emails as safe and deliver them to the recipient's inbox.
3. Reduced Phishing Risks: DMARC is a powerful deterrent against phishing attacks. By reducing the success rate of such attacks, it safeguards individuals and organizations from potential harm.
4. Reputation Management: DMARC helps protect your domain's reputation. It ensures that your legitimate emails are not diluted by fraudulent ones, preserving trust in your brand or organization.

Conclusion

In an era where email threats are prevalent and sophisticated, DMARC emerges as the ultimate guardian angel of email authenticity. Although it operates discreetly in the background, DMARC is a potent tool in the fight against cyber threats. Its implementation is highly recommended for individuals, businesses, and email service providers, as it offers a robust defense against email impersonation and enhances the overall security of email communications. The next time you send or receive an email, know that DMARC is diligently working to protect you from email-based deception and fraud in the vast digital landscape.

In some circumstances, Mail Designer may not be able to store your account login credentials in your Keychain.

To fix this issue, please try the following:

• The easiest way to fix this problem is to restart your Mac.

If the problem still pops up, try this:

• Quit Mail Designer
• Open Keychain Access from Applications > Utilities
• Select your login keychain
• Choose File > Lock Keychain “login”
• Then choose File > Unlock Keychain “login”

Now re-open Mail Designer and try signing in again.

• Using Placeholders for MailChimp guide.

• Using Placeholders for Campaign Monitor guide.

‣ Choose “File" > "Export…” 

‣ Save your file. 
‣ Then, find your saved file in the location that you saved it to.
‣ Right-click the file and choose "Compress “YOUR FILE NAME”" in the menu bar:

‣ This will create a .zip file:

• Exporting as a .zip file guide.

This points to an error while authenticating your email account. Try checking the following:

• The username is wrong/incomplete. For example, iCloud accounts sometimes work with "username" but most times need the whole email address as a log in.
• The password is wrong.
• If you're trying TLS, try STARTTLS instead.
• Maybe your server is using a custom port - though this is unlikely.

If you have a Mail program you use (e.g. Apple Mail) try comparing the outgoing mail settings there and use the same settings in Mail Designer.

The Anatomy of an Email

Before diving into DKIM, let's briefly understand how emails work. When you send an email, it's like sending a digital letter. It travels through various servers and networks before reaching its intended recipient. Each server it passes through can potentially be a point of vulnerability where malicious actors might tamper with the email's content or disguise themselves as legitimate senders.

Enter DKIM: The Email's Digital Signature

DKIM, which stands for DomainKeys Identified Mail, is a security protocol designed to verify the authenticity and integrity of an email message. It does this by adding a digital signature to the email before it leaves the sender's server. This signature is like a seal of approval, assuring the recipient that the email has not been tampered with and genuinely comes from the claimed sender.

How DKIM Works

DKIM relies on a pair of cryptographic keys: a private key kept by the sender and a public key published in the sender's DNS (Domain Name System) records. Here's how it works:

1. Email Signing: When an email is sent, the sending server uses the sender's private key to generate a unique digital signature based on the email's content. This signature is added to the email's header.
2. Recipient Verification: Upon receiving the email, the recipient's email server retrieves the public key associated with the sender's domain from the DNS records.
3. Signature Verification: The recipient's server uses this public key to verify the email's digital signature. If the signature matches the email's content and has not been altered in transit, the email is considered authentic.
4. Filtering and Delivery: If the email passes DKIM verification, it's more likely to be delivered to the recipient's inbox. If not, it may be flagged as suspicious or sent to the spam folder.

The Importance of DKIM

1. Protection Against Spoofing: One of the most significant benefits of DKIM is its ability to prevent email spoofing. Without DKIM, cybercriminals can easily forge email headers and pretend to be someone they're not. DKIM ensures that the email you receive from a trusted sender is indeed from that sender.
2. Email Integrity: DKIM safeguards the integrity of your emails. It guarantees that your message hasn't been altered during transit, ensuring that the recipient receives the content exactly as you intended.
3. Enhanced Deliverability: When your emails are DKIM-signed, email providers are more likely to trust them. This means your legitimate emails have a better chance of landing in your recipients' inboxes rather than getting lost in spam folders.
4. Reduced Phishing: By reducing the effectiveness of phishing attacks, DKIM helps protect individuals and organizations from falling victim to scams that could result in data breaches or financial losses.

Conclusion

Sending test emails

How it works

Sending individual emails

How it works

‣ Copy text that has formatting you want to preserve
‣ Choose “Edit" > "Paste and Match Style” from the menu bar

This will preserve the style of the original text that you copied.

• Copy and paste, preserve style guide

Email has become an integral part of our daily communication, from personal conversations to business dealings. However, with this convenience comes the constant threat of email-based fraud and phishing attacks. To combat these threats and ensure the authenticity of your emails, there's a simple yet crucial tool known as SPF or Sender Policy Framework.

The Vulnerabilities in Email Communication

Understanding SPF requires a brief insight into how email communication functions. When you send an email, it travels through multiple servers and networks before reaching its intended recipient. At each stop, malicious actors can potentially intercept, modify, or impersonate the email.

SPF: The Guardian of Email Authenticity

SPF, which stands for Sender Policy Framework, is a security protocol that acts as a guardian, protecting your email domain from being used by cybercriminals to impersonate you. SPF helps verify the legitimacy of incoming emails by checking if they originate from authorized servers associated with the sender's domain.

How SPF Works

SPF is relatively straightforward in its operation:

1. Sender Declaration: The domain owner (you or your organization) publishes a DNS record specifying which servers are authorized to send emails on its behalf. This record is known as the SPF record.
2. Email Reception: When an email is received by the recipient's email server, the server checks the SPF record of the sender's domain to see if the server that sent the email is authorized to do so.
3. Validation: If the sending server's IP address matches one of the authorized IP addresses listed in the SPF record, the email is considered legitimate and is accepted for delivery. If not, it may be flagged as suspicious or rejected.

The Significance of SPF

1. Protection Against Spoofing: SPF plays a crucial role in preventing email spoofing. It ensures that emails claiming to be from your domain indeed originate from authorized servers, making it harder for cybercriminals to impersonate you.
2. Enhanced Email Deliverability: When you implement SPF, email providers are more likely to trust your emails, leading to better deliverability rates. Your legitimate emails are less likely to end up in spam folders.
3. Reduction in Phishing: By making it more difficult for cybercriminals to impersonate trusted senders, SPF contributes to reducing phishing attacks, protecting individuals and organizations from potential harm.
4. Branding and Reputation: SPF helps maintain your email domain's reputation. It assures recipients that your emails are legitimate, strengthening trust in your brand or organization.

Conclusion

In an age where email is a primary mode of communication and email-based threats are prevalent, SPF serves as a reliable shield against impersonation and fraud. Although it may work silently behind the scenes, SPF is a powerful tool in the fight against cyber threats. Its implementation is highly recommended for individuals, businesses, and email service providers alike to bolster the security of email communications. So, the next time you send or receive an email, remember that SPF is working diligently to protect you from potential email impersonation in the vast digital landscape.

• Checking your design on different email clients guide.

Alt text and Apple WebKit

Other issues to be aware of

Ways to resolve this issue

• Go to Mail > Preferences > Viewing and uncheck the box by "Load remote content in messages."
• In Mail Designer 365, use the Testmail service to send yourself a test version of your design.
• Open the email in Mail and check through all the image areas to see if the alt texts appear. Then, do the same on an iPhone to check the mobile version.

• Navigate to the folder: Your username/Library/Group Containers
• In this folder you will see a Folder ending in .Mail Designer
• Navigate to Documents/MD365 within this folder
• Restore the MD365 folder to your new Mac

• View, comment on and approve email design drafts
• Receive test emails
• Manage email contacts and audiences
• Schedule and send email campaigns
• Access post campaign analytics

‣ Go to "File" > "Design Options."

‣ Remove the check mark from the "Force hyphenation."

‣ Click "Ok."

• Automatic hyphenation guide.

• Rotating objects guide.

invalid_grant: Bad Request (-10)

1. Go to Mail Designer 365 > Preferences > Mail Accounts.
2. Remove your Gmail address from the list using the "-" icon.
3. Then, click the "+" icon to re-add your Gmail account. You will be prompted to sign in with your Gmail credentials again.

Mail Designer 365 allows you to send emails directly from within the application using the SMTP procotol.

In order to add your email account, please open the "Mail Accounts" tab in the preferences of Mail Designer, click "+" and enter the information for the account you want to configure. After you have entered all the required information, save the changes and choose this account in the send window.

• In a text layout block, type the text you want readers to see (i.e. "Edit my Profile.")
• Highlight your selected text, then, in the sidebar, select "Add Link" from the "Style" tab.
• Choose link type "Custom."
• Enter your placeholder into the space provided (e.g. *|UPDATE_PROFILE|*)

Creating an email link in Mail Designer is really straightforward. Simply follow the instructions below to get started:

1. Type your desired text in a text layout block e.g. "Email me."

2. From the sidebar select "Add link" and choose "Email mailto" as the type of link from the drop down menu.

3. Add your email address.

Now your chosen text will appear as a link and when a customer clicks the link it will open a new email to you.

Yes, it's possible to print your template by going to "File > Print…" from within the Mail Designer 365 app. Exporting to PDF can either by done in the lower left corner of the "Print" window or by selecting "File > Export as PDF…".

Every Mail Designer plan offers a certain number of AI credits. These credits are automatically renewed every month as part of your subscription. During the beta, we have assigned all plans a number of credits for testing purposes, the number of credits in each plan may change in the future.

Every time you use TextScout AI features in Mail Designer, this is automatically reflected in your available AI credits.

How many credits are used?
How many credits a TextScout AI query will use depends on the complexity of the query itself and the number of results that TextScout was able to return. As the AI models are still being improved during the beta, the number of credits being consumed may vary.

Teams
If you are part of a Mail Designer 365 team with multiple plans, your credits are pooled so you can all use each others' credits.

I've run out of credits – what now?
Upgrade to Mail Designer 365 Business Premium to add additional credits to your account.

Already on Business Premium? Please reach out to our support team, we'd like to hear more about your experience using TextScout AI Beta.

When are credits refreshed?
AI Credits are automatically reset on the first of the month. Unused credits from the previous month do not roll over.

It sure does! And it does it brilliantly too!

Mail Designer can export an HTML file containing your entire design. This opens up a whole host of great options for you, as the user, to explore:

• Upload your design to third-party newsletter services
• Offer recipients, with email client programs that don’t support rich HTML content, the option to view your message as a webpage in their browser
• Create a link to your newsletter directly from your website: A great option for people that would like to see a newsletter before they subscribe

The best thing is: It's so easy to export your design as an HTML document

• Open your design
• Choose “Share > HTML...” from the menu bar
• Choose a location to save your design

By the way: If you plan on uploading your images to a separate web server, you can enter an absolute URL prefix for images.

• Adding multiple buttons with different links guide.

Our recommendations:

• Offering your newsletter on the web guide.
• Basic compatibility tips guide.

‣ In the Menu, please select "File" > "Design options." 
‣ Remove the checkmark next to "Create version for mobile devices" and press ok.
‣ In the Menu, please go to "File" > "Design options" again. 
‣ Activate the checkmark next to "Create version for mobile devices" and press ok

‣ Open the email template you wish to share.
‣ Choose "Share" > "Lend..."

‣ Enter the recipient's email address and write him or her a short message.
‣ Click "Send."

• Lending guide.

‣ Go to "Mail Designer 365" > "Preferences."

‣ Then choose "Mail accounts" 

• Configuring a generic email service guide.
• Configuring a standard email service guide.
• Sending emails via Mail Designer 365 guide.

‣ Choose “Web Fonts" > "Download additional fonts…” from the font menu.

‣ Click ”Start Download“ to download additional Web Fonts you can then use in your template.

‣ After you click “Start download,” a popup window will open that shows the progress of the download:

Things to understand when it comes to web fonts...

• Using web fonts guide.

MailChimp offers visual "WYSIWYG" and code-based template editing.

However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.

If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.

On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.

First, let's go over how to assign 1 link to 1 image area (Great for linking to only 1 social media account):

‣ To create an image area link, choose an image area in your design. 

‣ Click the "Add Link" button from the Style section of the sidebar. 
‣ Then, just enter your URL. 
‣ The entire image area will be “hot” and can be clicked in your final message.

‣ A little link icon will show you for which image areas links has been embedded.
‣ Note: It is not possible to add a link to individual components of a single image area.

How to assign multiple links (Great for linking multiple social media accounts):

Correct vs. Incorrect

• Adding multiple buttons with different links guide.

Please note: You'll need to have a fairly detailed understanding of HTML and CSS layouts to create your own layout blocks. Mail Designer 365 uses advanced techniques to create highly compatible email layouts, so you'll need to be careful not to break email compatibility when creating your own. We can't provide HTML support for your custom designs or any issues that are caused by custom layout blocks so proceed with caution. (Or as our support team likes to say: With great power comes great responsibility…)

How to create a custom layout block

• Right click an existing layout block and choose "Save to desktop"
• Find the "..eqrmlayoutblock" on your desktop and edit the Content.html file
• Customize the preview image to match your new layout block
• Drag the entire folder with your custom layout block into the Mail Designer 365 Contents panel

• Formatting of designs on MailChimp Preview guide.

 Click on "File" > "Import settings and designs."

When the migration window pops up, select "Grant access" to continue.

In the next window, simply select "Grant access" again to allow Mail Designer 365 access to the design files in your Library. You do not need to select a different folder.

Select from the list which settings you would like to copy over to Mail Designer 365 and then click "Import selected."

Your designs and in-app preferences will then be quickly imported into Mail Designer 365.

• Our support team continues to be available for you during this time
• We’ve updated all FAQs to cover your most common issues - checking our FAQs first might help you find the answer to your question faster.
• The more information you include in your support request, the better. If you are experiencing a problem with a design, attaching the design file or screenshots of the issue can help us get to the bottom of this faster.
• Support is only available for Mail Designer 365 customers. Users of earlier Mail Designer versions will need to purchase a Mail Designer 365 plan.
• Priority is given to Mail Designer 365 Business Premium customers

• If you haven't already, you can download Mail Designer 365 using this link.
• After the download has completed, launch the app and click the "Login" button in the top left-hand corner of the Design Chooser homepage.
• Enter your equinux ID and password in the space provided. Hint: This is the login you first created when purchasing Mail Designer 365 (or any other equinux software products) in our online store.

‣ Click on the appropriate icon within the "Contents" tab to identify the location of your custom content.
‣ Choose this icon if you added custom content to your graphics section:

‣ Choose this icon if you added custom content to your GIF/animated graphics section:

‣ Choose this icon if you added custom content to your backgrounds and photos section:

‣ Choose this icon if you added a custom folder with images and graphics:

‣ Once you have chosen, scroll down to the "Custom" section:

‣ Right-click on the image or graphic that you want to delete.
‣ Choose "Move to Trash" from the drop-down menu.

‣ To remove a folder, you will need to right-click on the folder and choose "Remove."

There are a couple of things that you need to check.

‣ Click "Preview and Test" on the top right corner of your screen. 
‣ Then, choose "Enter preview mode." 

Mail Designer 365 supports the export of the template including MailChimp placeholders. Once uploaded to MailChimp almost all features offered by the website can be used. To make sure the layout stays intact we recommend not to use the "Edit" view of MailChimp for layout editing. Use Mail Designer 365 to make the necessary changes and export the new version to MailChimp.

‣ Drag a layout block with an image area into your newsletter
‣ Drag the GIF that you want to use into an image area
‣ Make sure to only add 1 GIF per 1 image area
‣ If you add multiple GIFs into 1 image area, only the last GIF added will work

• Direct Mail integration guide.

With Mail Designer 365 you can create responsive newsletters which look different depending on which device your recipient opens your email.

On an iPhone your recipient will see the mobile version of your newsletter.
As an iPad has a much bigger screen than an iPhone, an iPad will display the desktop version of your newsletter.

• The username is wrong/incomplete. For example, iCloud accounts sometimes work with "username" but most times need the whole email address as a log in.
• The password is wrong.
• If you're trying TLS, try STARTTLS instead.
• Maybe your server is using a custom port - though this is unlikely.

• Background guide.

You can also check out our video for tips on animated GIFs here:

‣ Choose "File" > "Design Options..."

‣ Uncheck "Create version for mobile devices."

‣ Click "OK" when you are ready.

Mail Designer- Support ended: September 2014

Mail Designer 2 - Support ended: February 2015

Mail Designer Pro - Support ended: May 2016

Mail Designer Pro 2 - Support ended: May 2017

Mail Designer Pro 3 - Support ended: October 2018

Mail Designer Pro HS - Support ended: January 2019

‣ Go to the "File" menu
‣ Choose “Import settings and designs…”

‣ Click "Grant access" when you are ready

Email,First Name,Last Name,Favorite Color,Location
miller@example.com,Peter,Miller,blue,New York
smith@example.com,Jody,Smith,red,San Francisco

Renewals can be canceled up until 10 days before their renewal date. The cancelation will take effect on the next possible renewal date. You can continue to use the software until the end of your term, at which point your subscription will end.

‣ Drag and drop a text area into your email template.
‣ Double-click on the text area.
‣ Type your list. Highlight the text where you want the list to appear.

‣ On the right side of the screen, you will find a side bar in which you can choose the list style under "Lists."
‣ Choose the list style you want.

‣ It will automatically transform your words into a list with your chosen bullet point.

• Creating lists guide.

‣ Go to "File" > "Design Options."

‣ Remove the check mark from the "Force hyphenation."

‣ Click "Ok."

• Automatic hyphenation guide.

• Image optimisation
• Subject line preview
• Built in spelling & grammar checker
• Mobile optimisation tools

You can find your original template files in the Finder by following these steps:

‣ Right click the template in the Design Chooser
‣ Choose "Show in Finder"

• Navigate to your user's home folder in the Time Machine backup (e.g. "John")
• Right-click on your user's home folder ("John"), hold down the Alt/Option key (⌥) and select "Copy “john” as Pathname"
• Select the menu item "Go > Go to Folder…" and a dialog will open
• Press Cmd+V to paste the path you've just copied and add "/Library" to the end of the path and press enter

• Automatic unsubscribe handling (Delivery Hub will remove unsubscribed contacts for you)
• Clean email list – your campaigns are only being sent to engaged subscribers
• Fewer spam complaints
• Campaign-based unsubscribe rate tracking

• Keyboard shortcuts guide.
• Alignment keyboard shortcuts guide.

Our best practice recommendation when it comes to videos:

‣ Hold the alt ⌥ key or option key on your keyboard 
‣ Select "Help" > "Send Debug Logs..." from the menu 

‣ Note: If you do not hold the alt/option ⌥ key, the Help drop-down menu will say "Provide Mail Designer Feedback..." instead of "Send Debug Logs..."

‣ Once you have sent your debug log, Mail Designer 365 will notify you that the log has been sent successfully

‣ Select the photo that you want to add a border to
‣ This will automatically prompt Mail Designer 365 to open the "Style" tab on the right side of the screen
‣ At the bottom, find the "Border" section
‣ Select the type of border that you want to use
‣ Click on the color wheel icon and choose the color of your border
‣ Change the pixel size to adjust the thickness of the border

• External
  Ideal for: clients, external employees, and managers who want to contribute content and approve or launch campaigns. Can use TeamCloud, Crew Chat, Direct Mail, and campaigns. Cannot purchase plans or stamps for the team.
• Member
  Ideal for: employees who work closely on emails. Can use TeamCloud, Crew Chat, Direct Mail, and campaigns. Can purchase plans or stamps for the team.
• Project Manager
  Ideal for: administrators of your team, who don’t necessarily have to be involved in design. Can manage team members, purchase, and assign plans and licenses.

1. Head to our website to view all plan options.
2. Choose your preferred plan and click "Buy"
3. Log in to my.maildesigner365 with your equinux ID to complete your purchase (this is the login you use for Mail Designer)
4. Once you've purchased a plan, download the app and move it to your Applications folder.

1. Find Mail Designer 365 on the App Store
2. Choose your plan and complete your purchase to download the Mail Designer 365 app to your Mac.
3. Open the app and log in with your equinux ID

As part of the free Campaigns plan included with your Mail Designer 365 design plan, a Mail Designer 365 banner is displayed in the footer of emails sent via Delivery Hub:

These banners can be removed after switching to any paid Campaigns plan. Log in to your my.maildesigner365 account to explore the Mail Designer Campaigns plan options.

In our online store we accept a variety of payment methods:

• Visa
• Mastercard
• American Express
• PayPal*
• Personal/Business Checks* (US Orders Only)
• Bank Transfers* (European Union Only)

* License will be emailed to you once your payment has cleared.

When paying my check or bank transfer, you will receive an email with additional payment details once you have placed your order. Bank Transfer and Check orders are currently not available for Mail Designer Purchases

All templates you want to upload to Campaign Monitor have to contain an unsubscribe link.

‣ Choose the text area you want to insert the unsubscribe link to.
‣ Please choose "Insert" > "Campaign Monitor" > "Unsubscribe Link" from the top menu bar.

You can now upload your design to Campaign Monitor.

• Alignment keyboard shortcuts guide.

• 24h priority support
• Tables tool
• Blend Modes
• Duotone Filters
• Vibrancy effects

 Click on "File" > "Import settings and designs."

When the migration window pops up, select "Grant access" to continue.

In the next window, simply select "Grant access" again to allow Mail Designer 365 access to the design files in your Library. You do not need to select a different folder.

Select from the list which settings you would like to copy over to Mail Designer 365 (i.e. from which version) and then click "Import selected."

Your designs and in-app preferences will then be quickly imported into Mail Designer 365 exactly as they were when you last used them.

‣ Add a layout block with an image area.
‣ In the "Contents" tab, click on the "Video Placeholder" icon. You can also press Command-5.

‣ Drag a video placeholder into an image area.

‣ Paste your WeVideo link into the "Link to Video" field. 

Keep in mind:

Visit my.maildesigner365.com, log in to your account, and go to the "Billing" tab to change your payment method. Click on your current payment method in the top right corner and select "Choose another way to pay." You can now add a new credit card or alternatively, add a PayPal account. This will be used as your new default payment method for your Mail Designer 365 plan.

Image areas can contain both text and images:

Text areas can only hold text:

• Text area guide.
• How to format text guide.
• How to keep the style when pasting text guide.
• Working with font sets guide.
• Adding lists to a text area guide.

• Working with image areas guide.
• Editing image areas guide.
• Editing text in an image area guide.
• Adding photos guide.
• Adding image masks guide.

‣ Hold the alt ⌥ key or option key on your keyboard 
‣ Select "Help" > "Send Debug Logs..." from the menu 

 

• Links and image areas guide

There are 3 ways you can duplicate layout blocks:

Option 1: "Edit" > "Duplicate"

‣ Click the selection tab at the side of a layout block.
‣ Choose "Edit" > "Duplicate"  from the menu bar.

Option 2: Using the layout handle

‣ Click on the layout handle on the left side of the layout block. 
‣ Hold down the option key or the alt⌥ key on your keyboard.
‣ Drag the layout block that you want to duplicate.

Option 3: Command⌘ D

‣ Click on the layout handle on the left side of the layout block. 
‣ Press Command⌘-D on your keyboard

• Duplicate layout blocks guide

‣ Open Mail Designer 365 on your Mac. 
‣ Choose "Mail Designer 365" > "Preferences."

‣ Make sure to click the "Updates" tab.

‣ Check the "Get Early Access to beta versions" box. 

‣ Since Beta versions are meant to test features and compatibility, Mail Designer 365 will  remind you to have a backup of your app and designs: 

For checking updates, Mail Designer 365 will check for new versions on app start or you can:

‣ Go to "Mail Designer 365" > "Check for Updates…"

• Beta versions guide

‣ First, choose a graphic element that you want to use from the "Contents" section. 

‣ Then, drag the element into an image area. 
‣ Repeat these steps with other graphic elements that you want to use for the combination. 
‣ After you have dragged in all of the graphic elements you want to combine, then start arranging them to create the look that you want. 
‣ You can move different elements forward or backward, depending on what kind of look you want. 
‣ Just click on the graphic element that you want to move backwards or forwards.
‣ Click the appropriate button found on the left side of your screen.

• Combining objects guide.

‣ Open your email template if it is not already opened.
‣ From the menu bar, choose "Mail Designer 365" > "Preferences."

‣ A popup window will appear. 
‣ Click on the smartphone icon, labeled "Mobile."

‣ Click on the "+" icon at the bottom left of the window. 
‣ Enter the resolution you want to use.

‣ Give this display option a name so you can easily find it in the preview options menu

• Custom preview devices guide.

• The Mail Designer 365 free download only allows you to view the app and open and edit email templates.
• Without an active demo, you will be unable to save or send created templates.

• The free trial version is valid for 7 days.
• You can save templates for a period of 7 days.
• You can send yourself test emails using the integrated Mail Designer 365 Testmail service
• You can explore all Campaigns features, including TeamCloud, Crew Chat and Delivery Hub, with the free Campaigns plan included in your demo

• Export HTML templates
• Send/export templates using an external email marketing service