Frequently Asked Questions
Why can't I see mailto links in my Link Report?
Recent security enhancements in Apple’s latest macOS versions mean that the link-tracking technology used by Mail Designer is no longer compatible with mailto: links.
When a tracked mailto: link is clicked in an email on macOS, Apple’s security system may block the action and display the following message:
“This website has been blocked from automatically creating emails” To prevent this error from occurring for recipients, Mail Designer automatically disables tracking for mailto: link structures in email campaigns.
However, mailto: links behave differently. Instead of opening a webpage, they trigger the user’s default email application and attempt to create a new message. In recent macOS versions, Apple treats this behavior as a potential security risk when initiated via a redirected or rewritten link.
As a result, macOS blocks tracked mailto: links to prevent unwanted or automated email creation. Since this restriction is enforced at the operating system level, it cannot be overridden by Mail Designer.
To ensure a smooth and secure experience for recipients, Mail Designer disables tracking for mailto: links by default. These links will continue to work as expected, but clicks on them will not be tracked.
“This website has been blocked from automatically creating emails” To prevent this error from occurring for recipients, Mail Designer automatically disables tracking for mailto: link structures in email campaigns.
Technical explanation:
Mail Designer’s link tracking works by rewriting links so they first pass through a tracking URL before opening the final destination. This approach functions reliably for standard web URLs (https://), where the browser can safely redirect the request.However, mailto: links behave differently. Instead of opening a webpage, they trigger the user’s default email application and attempt to create a new message. In recent macOS versions, Apple treats this behavior as a potential security risk when initiated via a redirected or rewritten link.
As a result, macOS blocks tracked mailto: links to prevent unwanted or automated email creation. Since this restriction is enforced at the operating system level, it cannot be overridden by Mail Designer.
To ensure a smooth and secure experience for recipients, Mail Designer disables tracking for mailto: links by default. These links will continue to work as expected, but clicks on them will not be tracked.