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2020 email marketing calendar

Your 2020 Marketing Calendar: Tips, Special Events and Free Calendar Resources

By Uncategorized

January is the optimal time to start planning your 2020 marketing calendar. When deciding on your campaign ideas for the year, it's useful to have a clear overview of all key events. This will help you keep track of which holidays are coming up, as well as everything you need to do to get your business prepared.

January is the perfect time to start planning all your campaign ideas for the coming year.

We've created some great resources which will certainly come in useful to you when putting together your marketing schedule for the year.

Get your hands on a 2020 email campaign planner (based on our team's own content marketing plan!), plus a 2020 marketing calendar jam-packed with the most important dates.

Get your FREE 2020 marketing calendar and campaign planner!

Free 2020 marketing calendar and campaign planner

Get your free resources:
Download the calendar here and access the campaign planner here.
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Make the most of your free resources:

Once you have downloaded your free 2020 marketing calendar, you can skim through all the most important dates, holidays and sales periods coming up in 2020. Use these dates and any others you want to include to fill out your  2020 email campaign planner.

Throughout the year, you can note down todos, campaign ideas, important links, etc. and keep track of all your campaign planning in one useful document. We've already provided you with some useful links to help you get started.

Getting to work on your first campaign

Ready to get started on your first email campaign of 2020? Check out the Mail Designer 365 workflow! Build your campaign using the creative tools in Mail Designer 365. Then, upload your design drafts to Mail Designer 365 Approval to get feedback and ideas from your team members.

Once your team has approved your campaign, you can go ahead and export directly to use with your ESP.

Want more inspiration for 2020? Keep reading to discover more unique and exciting holidays your business can get involved in this year...

12 BONUS dates that you need in your 2020 marketing calendar 

Stuck for fresh ideas or looking to build a marketing campaign different to everyone else's? To go alongside the must-have dates in your 2020 marketing calendar, here are some slightly more obscure or unheard-of dates to inspire you to create even more unique and interesting email content for your customers.

January 20th: Blue Monday

Officially named the most depressing day of the year, Blue Monday always falls on the third Monday in January. As marketers, you can be clever and do your best to take advantage of this otherwise miserable day and give your customers something to smile about.

January 20th 2020 is Blue Monday

Get your readers out of the Blue Monday slump with a fun campaign.

February 29th: Leap Year Day

2020 is another leap year; meaning February has an extra day this year. This is a great chance to get creative and think of a promotion to offer customers exclusively on February the 29th. Remember to try and create a sense of urgency here by reminding customers it's just for one day.

March 8th: International Women's Day

International Women's Day is a great opportunity for you to celebrate your female customers and colleagues. A marketing campaign giving back to women's charities or simply an email recognising the day would be highly effective way to show women your appreciation.

8th March 2020 is International Women's Day - a date for your 2020 marketing calendar

Celebrating International Women's Day is a great way to show your female customers your appreciation.

April 23rd: World Book Day

If you sell books or e-readers, World Book Day could be a great opportunity for you to launch a promotion. If not, consider holding a special reading event or share your team's favorite books with your customers to encourage them to read more.

May 4th: Star Wars Day

Calling all Star Wars fans: May the fourth be with you! Depending on which business you're in, this unofficial holiday might be a little bit out there. However, with a little creativity, some of you may be able to pull off a fun campaign to put a smile on your readers' faces.

June 20th: Summer Solstice

The longest day of the year is certainly a special day and, with it being right at the start of summer, it can be used as an excuse for a summer sale or promotion. Alternatively, you could consider holding a special event to celebrate with your customers. This could be great themed event for a bar or restaurant.

The summer solstice could be another event worthy of your marketing calendar this year...

Celebrate the longest day of summer with a solstice-themed event.

July 24th: Summer Olympics Opening Ceremony

The Summer Olympics are considered by most as the world's biggest sporting event and an event which brings dozens of nations together. No matter your field of business, there's bound to be a way you can stay on topic and incorporate the olympic theme into your campaigns this summer.

August 8th: International Cat Day

Cats are an internet sensation and a funny cat meme or video can be the ideal addition to liven up an otherwise standard email campaign. Of course, if your business is related to cats in any way, or you are a cat charity, then this is a very important date for your diary.

Would you consider adding International Cat Day to your marketing calendar?

Cats make everything better. Celebrate International Cat Day with a fun, cat-themed campaign.

September 12th: International Programmers' Day

This is one for all the software and tech firms out there... Show appreciation for your fellow programmers by giving a nod to them in your email campaign! Try offering a discount on new software which developers may find useful, or provide programmers with early access to your beta releases. They'll definitely appreciate you going the extra mile for them.

October 1st: International Coffee Day

This is one for café, and restaurant owners, or any other vendors or retailers selling coffee. Make the most of this one-off celebration with a fun promotion or event.

Apart from celebrating the delicious drink, International Coffee Day also concentrates on promoting fair-trade and supporting the overseas industries behind the production of coffee. This is also a great thing to mention in your campaigns (learn more.)

Why not include a campaign about coffee in your 2020 marketing calendar?

Everyone loves a good cup of coffee! Why not launch a campaign around it this International Coffee Day?

November 11th: Singles' Day

Originating in China, Singles' Day is a day dedicated to celebrating single people and is now massively growing in popularity. Many businesses use this as an opportunity to offer discounts and great deals to their customers. In particular, this holiday is popular with younger people in China, the UK and the USA.

December 10th: World Human Rights Day

Why not use the last month of the year to draw attention to a good cause? Take a break from festive sales emails to promote values such as equal rights, peace and tolerance. Holding a special event, launching a product and donating the profits to human rights organisations, or simply raising awareness are all great ways to get involved.

Getting started

We hope we have given you some ideas and inspiration for your 2020 marketing calendar. Alongside the regular holidays and events in your planner, these events should give you some fresh and interesting new subject matter to create engaging emails with in 2020.

Don't forget to check out our free resources for your 2020 marketing calendar. The extensive email campaign planner and downloadable events calendar are both completely free and a great way for you to get your campaigns organised this year.

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Need help building awesome email templates to use with your campaigns? Check out Mail Designer 365. Sign up free today to discover all the Design Ideas, creative tools and resources you need to create amazing emails in 2020...

Until next time,
Your Mail Designer 365 Team

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New Years email campaign ideas

New Year Email Campaign Ideas to Help You Kickstart the Year

By Uncategorized

Just like that, another 12 months have passed and it's time to start looking towards a new year. Working on a New Year email campaign gives you the perfect chance to refresh your marketing strategy ready for the coming months.

A new year gives you a blank canvas to start again after all that holiday hype. Take this opportunity to get inspired by these awesome New Year email campaign ideas which you could use for your business... 

New Year greeting

If you're stumped on what to say, or just want to keep things simple this year, the humble New Year greeting is for you!

A simple and sweet "Happy New Year" message like this one from SumAll is a thoughtful way to wish your customers all the best for the coming year. The fireworks motif is also super fitting for the exciting occasion.

A simple New Year's greeting is always a safe bet for any business.

New Year promotion

Think your customers are bored of sales? Think again! Everyone loves a chance to save money - especially after the holiday season.

Launching a sale or promotion to start the New Year is a great way to get your customers shopping with you again. In the run up to the holidays, your customers were spending money on gifts for others, now they can start treating themselves!

This design by Giraffe is a nice way to advertise their exclusive New Year promotion with their customers and get them dining in their restaurant.

Launch a sale or promotion to celebrate the New Year with your customers.

New Year nostalgia: Year in review

Before we move forward to a new year, many of us like to look back. This is what makes the year in review concept great for your New Year email campaign.

Looking back on the previous year is a fun way to celebrate together with your customers. This could be significant events in your sector, important business achievements, or the customer's personal milestones.

This email is a nice take on the year in review concept. Boohoo invites customers to look back on some of their best styles by including images of influencers and celebrities wearing their clothes.

Celebrate the start of a new year by looking back on the previous one.

New Year's resolutions

Each year, many of us make New Year's resolutions to try and better ourselves. If your business can play on this, it would be a great theme for your New Year email campaign.

Popular resolutions include reading more, working out, learning a new skill, or finding a hobby. Try and find ways your business can capitalise on this and encourage your customers to get on board.

This inspiring example by Duolingo is perfect for anyone wishing to improve their skillset in the coming year. The simple layout and bold CTA (call-to-action) help customers get started right away.

Use your New Year email campaign to inspire your readers to make good on their New Year's resolution.

New Year travel inspiration

If your business operates in the travel and tourism sector, a New Year email campaign gives you the perfect opportunity to get your customers booking a trip.

The New Year means new adventures for many of us. Use striking feature images and bold, eye-catching headlines to really target readers experiencing wanderlust.

This email by tripadvisor certainly gets readers excited about the prospect of a holiday. The bold "Where will you travel in 2019" headline is also super direct and personal; getting straight to the point.

Tempt customers with an exciting trip to look forward to in the New Year.

New Year style tips

This New Year email campaign idea is particularly effective for the fashion and beauty industry. Encourage your customers to try something new this January and use your email to showcase the latest trends to them.

This email by New Look is all about the neon trend and encourages customers to add some color to their wardrobes for the coming year.

Encourage customers to get adventurous and try out some daring new styles in the New Year.

We hope we've managed to get you inspired in time for the New Year. You can try out all of these New Year email campaign ideas in Mail Designer 365.

Sign up for free today to test the app and discover all of the creative tools and design resources you need to build your New Year email templates.

Happy New Year!
Your Mail Designer 365 Team

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Use email to get more online reviews

Use Email to Get more Online Reviews

By Uncategorized

Today, businesses rely more and more on their online image as a means of strengthening their reputation and standing out from competitors.

Most potential customers are massively influenced by what your previous customers have to say. In fact, 97% of potential buyers depend upon online reviews when deciding whether to purchase. Thanks to the recent rise in review sites, all it takes is quickly googling the name of a business to help a customer make up their mind.

business reviews on google maps

People care a lot about reviews when choosing a product or service.

If a customer wants information about your business and can't find anything online, they are much more likely to seek out a competitor whose customers have left testimonials. Because of this, it's more important than ever for you to build up your profile of online reviews.

Getting customers to share their experiences of your business online can be hard. Even if a customer had a great time at your restaurant or loved your hair salon, there's no guarantee that they'll rave about it online. For some, the process is too time consuming, others will wonder what's in it for them and a lot of customers will simply forget.

In this guide, we'll take you through some key tips to consider when using email as a strategy to increase your online reviews and strengthen your brand image...

Sign up to a review website

There are so many independent review platforms available today. Rather than go it alone, take advantage of the options available and consider signing up to a review site. Your customers will feel much more motivated to leave a review on a popular, third-party platform, as they are independent, trustworthy sites that aren't screened.

Here are just a few examples of reputable platforms you could start using:

  • Google My Business - Use the world's #1 search engine to give customers the chance to write or read reviews about your business.
  • TripAdvisor or Airbnb - Perfect for those of you in the travel and tourism industry looking for more exposure.
  • Amazon - Great for small businesses wanting to give their products a larger platform.
  • Facebook - A free and easy way for local businesses to connect with customers in their area and let them share their experiences.
  • Trustpilot - A convenient, independent platform for customers to review any type of business.

Popular, independent review sites such as Trustpilot are a great place to collect customers' experiences of your business.

Once you have established yourself on one of these platforms, you can use your email to directly link customers to your business's review page. Make sure to include the logo of the site in your email to make it more recognisable to customers. This is a much more clean cut way of asking for a review.

Include a link or call-to-action box to an independent review site to give your email a more clean-cut feel.

Remember to thank the customer

When writing your email copy, keep in mind that you are sending out your review requests to customers who have already bought your product. This means that thanking them for their purchase should be high on your list of priorities. Show your customer that you appreciate them and include a brief thank you message in your email.

In this example, eFlorist does a great job of politely thanking the customer before proceeding to ask for a quick rating:

eFlorist customer feedback email

Before asking your customer to leave a review, remember to thank them for their purchase.

Timing is everything

In order for your emails to be most effective, you have to ensure the timing is right.

If you leave it too long to ask your customers for a review, their experience of your business may no longer be fresh in their minds and they won't have much to say. Similarly, if you ask a customer too soon to review a product they have just purchased, they may not have had the chance to test it yet.

For this reason, it's important you send your emails out at the right time. Naturally, every business is different, so there is no one size fits all model. One good strategy to adopt here is A/B testing. Try sending the same email out at different time periods after purchase and analyse which gets the best response from customers.

Offer different review options

Sometimes the classic review style isn't for everyone. For customers who don't have time to leave a full text review of your business, a scale rating is a fast and easy alternative. With just one click, customers can review your business numerically; letting you know exactly how you are doing in your customers' eyes.

Tip: Remember to create some sort of a landing page for once your customer has clicked on one of the star ratings. Here you can also give the customer the opportunity to leave further comments, or simply thank them again for taking part.

This example by BarkBox is super straightforward and easily allows readers to submit their rating:

Scale ratings are an easy way for customers to quickly review your business.

Making a rating panel in Mail Designer 365 is easy thanks to the library of shapes and layout blocks, but remember to only include one link per image area.. Here's an example ratings chart for you to try out:

Use the tools and layout options in Mail Designer 365 to create a colorful rating panel for your customers.

Try to incentivise

Because most customers won't feel the need to leave you a review, providing an incentive is an effective way to get more of your customers on board. By offering customers something in return for an honest review, they are much more likely to take the time to share their experience.

In this email by Argos, the customer is given the chance to enter into a £100 voucher giveaway. Including a 2 week time limit is also effective here, as it subtly creates a sense of urgency. For the customer, it's definitely a great tradeoff, considering a review only takes two minutes to write.

Provide some kind of incentive to motivate customers to leave a review.

Don't send too many emails

One mistake which is also easy to make is sending out too many emails asking the same thing. Ultimately, if a customer was willing to leave you a review, they would likely have done so after the first email. Persistence is good in some cases, but it's important to not become too forceful, as this could lead to customers unsubscribing completely.

Sending the same email multiple times is bad practice and could even be perceived as spam. If you are going to send a repeat email, be sure to try a different strategy. For example, if your first email is ignored, you could follow up the next week with an offer of an incentive. This way you'll have covered all bases and will know when it's time to back down.

Secure more online reviews with Mail Designer 365

We hope you have enjoyed reading through these tips. In today's business environment, online reviews are crucial to building up a strong brand reputation and finding out how your customers really feel about your business.

Strengthen your chances of getting more online reviews with the 'CityHotel' Design Idea in Mail Designer 365:

The template has all you need to convince your customers to review your business online. Open in the app to start editing or download Mail Designer 365 free to get started.

Stay creative,

Your Mail Designer 365 Team

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How to Get More Responses for Your Email Survey - 6 Easy Tips

By Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy, Mail Designer 365 Newsletter Academy

Trying to convince customers to take the time to fill out a survey or leave a review is difficult. Of course, anyone can send out an email with a link to a questionnaire, but is this enough? With so many businesses asking for the same thing, how can you make sure your feedback request comes across genuine?

Following these 6 simple tips should make it much easier for you to gain useful customer insights and create an effective survey system to use again and again.

1. Find the right survey tool

Surveys are an integral part of your marketing strategy and there are countless tools out there to help you reach out to customers. Whether it's a designated agency, a system you've built in-house or a third party platform, it's important to find the right tool for you needs.

For many businesses, opting for an agency or premium-style service can be unrealistic. In most cases, it is possible to create and host your survey using a free tool. This will save you money and also a lot of time. Free web-based tools such as Google Forms are perfect for generating questionnaires to send via email. If you're looking for something on a larger scale, Survey Monkey offer a range of different plans to suit your business's needs. Alternatively, check out this post for some more great options.

Check out Google Forms as a free resource to help build your survey.

Once you've settled on your tool, you can create your survey, generate a link, and include this in your email to send to subscribers.

2. Grab customers' attention through your subject line

The subject line is always important and here is no exception. Using a generic subject line which customers have read hundreds of times is a bad idea, as it will only get ignored. For example: "We need your help!" As an email subject, this is vague, uninteresting and massively overused.

Use your subject line as the chance to clearly outline why the customer should take time to open your email and give you feedback. Here are a few effective examples we have come across recently:

Moonmail: "Last chance to get a $25 Amazon card!" Generating a sense of urgency is a proven effective way to motivate readers to act.
Frye: "$50 for your thoughts" Including a monetary value naturally will spike the attention of the reader and make them curious to discover more.
Thumbtack: "Tell us what you think of Thumbtack in 30 seconds" Outlining how quick the feedback process will be should help convince the customer that the survey won't be too time consuming for them.
Handy: "What do you hate most about cleaning?" Asking the question outright in the subject lets the reader know what to expect from the email and creates a more direct approach.

3. Use personalisation to make the reader feel important

The aim of your feedback campaign is to get as much information from the customer as possible, while also demonstrating to them how important their opinion is to you. Using personalisation is one great way to do this.

By addressing your customer directly, you naturally give them a sense of importance which they wouldn't receive from a mass email. Instinctively, when we see or hear our own name, we are much more likely to pay attention. This email from Specsavers asks the customer directly to take part in their survey. This personalisation, paired with the tagline "We value your feedback", makes the customer feel important:

Specsavers customer feedback survey in email

Specsavers use personalisation to make the customer feel their opinion is important.

Inserting a name placeholder into your email design is fast and effective way to integrate personalisation. Mail Designer 365 offers you direct integration of popular placeholders from Mailchimp, Campaign Monitor and Direct Mail for Mac so your design is ready to export and send:

Mail Designer 365 insert placeholders

Insert placeholders directly in Mail Designer 365 to easily adopt personalisation into your feedback emails.

4. Make the action areas bright and clickable

Making the action areas in your email vibrant and colorful is another effective way to capture the customer's attention and keep them interested. CTA (call-to-action) buttons and ratings charts should look extra clickable, so they instantly stand out in your email and draw in the reader.

Quick guide: What makes a button "clickable"?

  • Position - Central and hard to miss
  • Size - Large enough to read, but not overwhelmingly big and spammy
  • Color - Vibrant and stands out well against your email background
  • Message - Clear and concise. The customer should know exactly what will happen when they click

This example by Insurify makes it super easy for customers to give a quick rating. The color-coded chart is just asking to be clicked. No reader could resist!

Insurify ratings chart in email

The color-coded ratings chart in this email is super straightforward and really clickable.

When you create your CTA for your survey, make sure to stick to these tips to ensure the button stands out and makes customers want to click. An extra tip would be to specify the duration of the survey just under the button. This way, readers know exactly what they are getting in to.

5. Offer a reward

If you want to go the extra mile to encourage your customers to take part in your survey, you may want to consider offering a reward. A much larger proportion of your customers will be willing to take the time to help you if they can see the benefit for themselves.

One reward you could offer is a special offer on your products. Ask customers to complete your survey in exchange for money off their next purchase. This strategy is used well by Tailor Brands. In this email, they offer a 50% discount in exchange for customer feedback:

Tailor Brands customer survey email

Offer customers money off their purchase in exchange for completing your survey.

Alternatively, if you want to offer a bigger prize, try tempting your customers with a competition or giveaway. Convince customers to take part in your survey in exchange for entry into a prize draw. The bigger and better the prize is, the more effective!

In this email, Morrisons offer customers the chance to win a seriously exciting prize of £1,000 to spend in their stores. Seeing an incredible prize like this is super tempting for readers and will increase the chance of them participating in your survey.

Tip: For bonus points, tease the grand prize in your subject line. This will surely result in an increase of your open rates.

Morrison's customer feedback email

Get readers geared up to take your survey by offering the chance to win an exciting prize.

6. Make the survey process quick

Last but not least, you should also do everything you can to ensure the process is as quick as possible. You've gone through all the hard work of getting your customers through to your survey, make sure it pays off! Many customers will quickly lose interest if they feel your questionnaire is too long-winded. Here are some tips to help shorten the process:

  • Prioritise - Although you probably want to know as much as possible, you should first determine what is most important to you. This will help you narrow down what you want to ask customers.
  • Keep it concise - Overly wordy questions will only overwhelm and confuse participants.
  • Make text-based questions optional - Answering multiple choice questions is easy, but not everyone has time to write long answers. Make your text-based questions skip-able, as some feedback is better than none at all!
  • Give customers options - Similarly, if customers are pressed for time, they may not want to answer all questions. Build a cut-off point into your survey so participants can choose to end there or continue to more questions.

Survey emails made easy with Mail Designer 365

We hope you have found these tips useful and will take them on board when sending out customer surveys. Getting good quality feedback from your customers is the first step towards optimising your business.

If you want to find out more about what your customers really think, use the Customer Survey HTML email Design Idea in Mail Designer 365 to encourage your customers to give you the feedback you need to improve your business:

Customer Survey html email template in Mail Designer 365

Try the Customer Survey HTML email template in Mail Designer 365

Not got a Mail Designer 365 plan yet? Download today for free to test this template and over 100 more.

Stay creative,

Your Mail Designer 365 Team

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