Frequently Asked Questions

In order to upload templates to your MailChimp account on your behalf, Mail Designer needs your MailChimp API key (a special kind of password).

You can find your API key on your MailChimp. The MailChimp support pages have more information.

You purchased VPN Tracker 365, VPN Tracker World Connect or Mail Designer 365? You can use the app on up to three personal devices per license. To do so, simply sign in to your account to use your plan on your Macs (or your iOS device where applicable) using just your equinux ID and password. You may use the software in parallel on one computer per license. If you want to use the software on multiple devices in parallel, or other family members or colleagues also want to use the software on their computers, you will need a separate license for each person or each parallel use. A VPN Tracker 10, VPN Tracker 9 or Spot Maps license can be active on one Mac at the same time. If you want to use the Software on multiple devices, you will need an separate license per device.

MailChimp has free and paid plans. Please visit the MailChimp website for more details and exact pricing information.

MailChimp offers visual "WYSIWYG" and code-based template editing.

However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.

If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.

On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.

Mailchimp no longer supports the old APIs used by previous Mail Designer versions. Please update to Mail Designer 365 1.7 or later to use the latest Mailchimp 3.0 API. Mail Designer 365 1.7 is included with all Mail Designer 365 plans, owners of previous Mail Designer versions can purchase an upgrade plan.

In the world of email design, things are changing constantly. With this in mind, it's important to bear in mind that many features available in legacy versions of Mail Designer may no longer work and that designs created in older versions may not be in line with today's modern standards. For this reason, we have exclusively dedicated our support and development efforts to maintaining the Mail Designer 365 service - the only Mail Designer version to offer you ongoing updates and compatibility with all future macOS versions. For reference, below you can find the end of support dates for all legacy versions of Mail Designer:

Mail Designer- Support ended: September 2014

Mail Designer 2 - Support ended: February 2015

Mail Designer Pro - Support ended: May 2016

Mail Designer Pro 2 - Support ended: May 2017

Mail Designer Pro 3 - Support ended: October 2018

Mail Designer Pro HS - Support ended: January 2019

What this means: While some of these versions of Mail Designer may still work on your current Mac, should you need to get a new Mac, or upgrade to a new macOS, they will no longer be supported. What to do: If you are still using an older version, we strongly suggest you upgrade to a modern Mail Designer 365 plan to guarantee regular updates and consistent support throughout the lifetime of your plan.