Frequently Asked Questions

The only information available for every IP address is the continent it belongs to, as the registrar that assigned it is known, and its current owner. There is no reliable or authoritative source for the exact geographic location of a computer currently using the address. Various private companies try to fill this gap by offering GeoIP databases. These databases store a geographical location for any IP address. Some of these databases are just more accurate than other and some of them are just more up-to-date than others. As it's not always possible to determine the exact geographic location of a host and as IP addresses can change owner at any time without further notice, errors in these databases are pretty much unavoidable. As some content providers tend to block IP addresses as soon as they know these are used by a VPN service, companies offering VPN services have to change IP addresses on a regular basis. Unfortunately IPv4 addresses have become rare and thus companies started to sell so far unused addresses to third parties. This is a common source of errors in the databases which often still attribute these addresses to their previous owner and location. Nonetheless we can assure you that all our servers are really physically located in the country and city they claim to be, regardless what any GeoIP database believes where they are. If you see errors in a GeoIP database, please drop us a short note, so we can get in contact with the company operation that database to have them fix this mistake. Of course, if you know the company , feel free to also drop them a line, which is often enough to have the error fixed in a timely manner.

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

No, there are no data limits or restrictions for VPN Tracker World Connect.

VPN Tracker World Connect may be used with the World Connect own Clients for Mac and iPhone/iPad. The VPN Tracker World Connect Clients contains several Features which are not available in regular VPN Clients, for example the automatic selection of the fastest VPN Endpoint.
It is of course also possible to use World Connect with the VPN Tracker 365 App.

Data security and data protection are very important topics for us. Because of this we developed VPN Tracker World Connect.

We don't keep any logs about your usage. We don't save any user information about your usage, the duration of your connection or which connections you are using.

As #1 VPN client for Mac, we have many years of experience in data security and VPN.

For your Mac:
Visit our website https://my.vpntracker.com and log in using your equinux ID and password.
Open the section "Products & Subscriptions" to find all purchased plans and the term of your subscription.
Click "Payment methods" in the sidebar to manage your subscription.

For iOS:
All Apple subscriptions are managed in iTunes on your computer. This link will bring you directly to the management area for your profile:

https://apple.co/2Th4vqI

When you are using your mobile device:

‣ Go to the App store app.
‣ Tap on your Apple ID.
‣ Click on "Subscriptions."
‣ Choose VPN Tracker World Connect.

We use the very latest encryption standard AES-256 with DH-Group 18 (8192 bits) in VPN Tracker World Connect and combine that with hardware-accelerated algorithms for fastest performance.

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You can connect to the following 21 countries:

1. Germany
2. Austria
3. United States
4. Australia
5. Brazil
6. Canada
7. France
8. Japan
9. Luxembourg
10. Netherlands
11. New Zealand
12. Singapore
13. Spain
14. Sweden
15. Switzerland
16. United Kingdom

To choose the country you want to connect to, try the following:

‣ Choose "File" > "New" > "World Connect Destination"

‣ Then, choose "World Connect" and "Countries"

‣ Check your country of choice:

To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window. Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account. Click on "Manage" to view and edit your subscriptions on your Mac. You can find out more information from the Apple Support website.

Apple Family sharing is not activated for our products.

VPN Tracker World Connect allows you to work anywhere in the world, while protecting your corporate data from hackers. With VPN Tracker World Connect, you can stay secure and protect all of your online activities even when you are on business trips. Whenever you are using the wifi at the airport, coffee shop, mall, and other public places, your data is open to anyone else on the wifi network. VPN Tracker World Connect will encrypt your data, which means that you are still protected while using public wifi. Also, VPN Tracker World Connect helps you keep your critical data safe, whether you are accessing documents in the cloud or checking your email. You have the option of choosing "Secure Connection," which will automatically find the closest server to you and secure your connection for you when you activate it. You can even use VPN Tracker World Connect to encrypt your internet traffic through a VPN connection via different countries. Here is a list of countries you can connect to with VPN Tracker World Connect:

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If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

You can change the language of all equinux Software products by changing the language settings of your device. For instance, on the Mac, you can do the following:

‣ Open "System Preferences."
‣ Click "Language & Region."

‣ Change to your preferred language by dragging your selected language to the top of the list.

‣ Close your software. For example, with VPN Tracker, you can do so by choosing "VPN Tracker" > "Quit VPN Tracker."

‣ Reopen the software.

We offer a free 7-day trial of VPN Tracker 365. To get started, you just need to

• Download VPN Tracker 365
• Create an account
• Verify your email address

Then, once you have configured your connection, you'll see a free Trial option in the store window that pops up. Note: If you don't see the free trial option, please click the account popover at the top left of your screen to verify your email address first.

All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.

equinux 2FA supports all major authentication and password apps, including:

• Google Authenticator
• Microsoft Authenticator
• Twilio Authy
• 1Password
• FreeOTP
• Bitwarden

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

• Enter "World Connect Issue" in the subject line.
• Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

• If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
• Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
• Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.