Frequently Asked Questions
I am having trouble with a World Connect connection. What can I do?
If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:
1. Contact Support
In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:
- Enter "World Connect Issue" in the subject line.
- Describe the problem you're having so our support team can help you quickly.
2. Try These Steps in the Meantime
- If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
- Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
- Try connecting to a different city to see if the issue is specific to one location.
These steps often help resolve temporary connection issues.