Frequently Asked Questions
Where are VPN Tracker's log files?
If you get asked by VPN Tracker's support to send the log files, this is how you can get them. Please note that the connection log files are encrypted since they may contain sensitive data.
- Open Finder and use the menu “Go > Go to Folder…”.
- A dialog opens. Into this dialog, please copy & paste the following path without quotation marks: “/Library/Application Support/VPN Tracker 365/var” and press Enter.
- You should see a folder named log. Please drag it to your Desktop, which will copy its content.
- On your Desktop, right-click (or click while holding down the Control key) on the log folder and select the Compress “log” menu entry.
- Please send the resulting log.zip file to our support.