Frequently Asked Questions
How do I get system log messages?
When VPN Tracker support asks you to collect system log messages, here's how to get them:
- Open Console.app, which you can find in Finder in Applications > Utilities.
- Either press the “Start streaming” text or the “Start” toolbar icon.
- Start VPN Tracker 365 and reproduce the issue.
- Switch back to Console.app and click on the “Pause” toolbar icon.
- In Console.app, click into the log message list and press ⌘+A to select all messages, then press ⌘+C to copy them.
- Open any text editor and create a new file, for example using TextEdit.app.
- Press ⌘+V to paste the copied log messages into your text editor.
- Save the file and send it to our support.