Frequently Asked Questions
Connection Safe "could not be downloaded" error
To fix this problem
If you used an earlier VPN Tracker 365 beta, you may run into a Connection Safe sync issue with the following error message:
Connection could not be downloaded. The operation couldn’'t be completed.
VPNTHQ.HQConnectionSyncKeyError error 0
To fix this problem
- Sign out of VPN Tracker 365
- Quit VPN Tracker 365
- Open Applications > Utilities > Keychain Access
- Search in the top right for VPN Tracker entries mentioning "master key", "sync master key", or "connection safe"
- Delete these entries (Edit > Delete
- Launch VPN Tracker
- Sign in again and wait for your Connection Safe to sync (check under VPN Tracker > Preferences > Connection Safe)