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equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

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How do I activate my VPN Tracker license?
Which software could be responsible for VPN Tracker not working properly on my system?
What are the requirements for SonicWALL Simple Client Provisioning with VPN Tracker?
What data does a Technical Support Report (TSR) contain? Is the TSR encrypted?
Is WireGuard compatible with MacBook?
Which WireGuard client can I use on Mac?
Does VPN Tracker work on Macs with Apple M2 chips?
How can I change the network address used by VMware or Parallels? It conflicts with my VPN's remote network.
VPN Tracker says my local and remote networks conflict. How do I fix this problem?
How can I get access to Beta updates for VPN Tracker 365?
Does VPN Tracker work on PC?
What is a VPN?
Can VPN Tracker replace my Windows VPN client?
Looking for your invoice?
Can I continue using VPN Tracker 365 after the expiration of my term?
Does VPN Tracker support SSTP?
My L2TP connection is giving a socket error message
How do I take a screenshot on the Mac?
Which Mac VPN client is the most reliable?
VPN Tracker 9 can't sign in?
How can I connect to my WatchGuard Firebox Edge device with VPN Tracker?
Can you guarantee that VPN Tracker will work in my network?
Can I connect to my Cisco AnyConnect SSL VPN connection on my iPhone?
What is a "Peer Hangup" error?
macOS 13.4 Support Note
How does Personal Safe deal with data conflicts?
Do you offer monthly VPN Tracker 365 plans?
Having issues with my VPN connection. How do I create a Technical Support Report (TSR) on Mac, iPhone &iPad?
I am getting the error: "PPTP connect errno = 61 Connection refused"
Why did my VPN work on macOS Sequoia but not on macOS Tahoe
Is setting up my connection on my.vpntracker secure?
Why is VPN Tracker permanently prompting me to install an update?
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
Mac OS X: VPN Tunnel Setup
How does the order process work?
Which IPSec algorithms were removed in macOS Tahoe?
Will I be charged a fee when starting a trial license?
I want to transfer my license to another person. How can I do that?
What additional settings are available for connections to Cisco devices?
Which hardware (MAC) address will be used for DHCP over VPN with SonicWall devices?
How can I update the address or email address of my equinux ID?
Is my VPN gateway compatible with VPN Tracker?
I am using the Option comp-lzo no in my OpenVPN connection and I have trouble creating a connection with VPN Tracker.
When will VPN Tracker for Windows be available?
Why can’t VPN Tracker obtain an IP address from my SonicWall?
Does VPN Tracker support AWS VPN connections?
Does VPN Tracker support NAT-Traversal?
OpenVPN connection to Ubiquiti Unifi Gateways does not work
What’s the best alternative VPN client for macOS Tahoe?
Join a VPN Tracker 365 team
Is there a free trial for VPN Tracker?
Can I consolidate licenses from two separate accounts?
What to do if "Shimo 5 can't be opened"
What is a VPN connection?
Why can't I authorize VPN Tracker in System Preferences?
I'm getting "VPN Gateway Not Responding (Phase 1)" and use a service like DynDNS
Using VPN Tracker in teams
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
Which ports does IKEv2 use?
My VPN connection to a Watchguard device is inaccessible for no apparent reason.
Feedback helps!
Where can I manage my VPN Tracker Plans?
What is NAT-Traversal and how do I rule out problems with NAT-Traversal?
What is an IKEv2 VPN?
Do L2TP connections support 2-Factor Authentication?
Can I undo Remote Connection Wipe?
Legacy VPN Tracker products: End-of-support
Why doesn't my certificate show up in the "Local Certificate" list?
Can I use different versions of VPN Tracker on the same Mac?
What is the easiest way to reconnect to a macOS Server VPN on macOS 26
What are the system requirements for VPN Tracker?
My credit card is not being accepted. What can I do?
Where can I manage my VPN Tracker accounts?
I have a PPTP connection setup and can not connect. What can I do?
Can I use VPN Tracker on both Mac and iOS?
How can I get access to Nightly updates for VPN Tracker 365?
Does VPN Tracker for Mac support the latest macOS version?
How can I update my credit card details?
Does VPN Tracker support Fortinet SSL VPN on macOS?
Why may an IKEv2 VPN connection suddenly fail to connect?
macOS is saying a System Extension is blocked?
How can I improve VPN Tracker's connection speed?
When will VPN Tracker for iOS be available?
Does VPN Tracker support virtual machines (VMs)?
What is a good way to benchmark VPN throughput?
Set up a VPN connection on Mac
How do I connect to Fortinet SSL VPN on Mac?
Is there a WireGuard® app for Mac?
Do I need the official Fortinet VPN client (FortiClient) for Mac?
How do I set up a PPTP connection with VPN Tracker?
Does FortiClient VPN work on Mac?
What Caused the SonicWall Cloud Backup Breach?
I'm getting a Keychain error message when signing in
How do I assign a team member a license?
Can I install VPN Tracker using brew / homebrew via terminal?
I’m a consultant — how can I keep my client connections organized in VPN Tracker?
Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?
How can I disable SSL VPN on FortiGate?
Why is my IPSec VPN using DES or 3DES no longer working on macOS 26?
What is Dead Peer Detection (DPD)?
Download warning in Safari?
Does VPN Tracker 365 offer team and consulting features?
Importing existing VPN Connections from your Mac
Can VPN Tracker handle Fortinet VPN 2FA on macOS and iOS?
Can I create L2TP VPN, PPTP VPN, SSL VPN or OpenVPN connections with VPN Tracker?
Which VPN Tracker edition do I need to buy now?
Can the FritzBox use IKEv2?
How can a setup a host to everywhere connection with my Linksys Router?
How do I get my free session?
I have an older license and a new license, why are the prices different?
Where can I download WireGuard for Mac?
How do I install VPN Tracker on a new Mac if my old computer no longer works?
I cannot edit a connection that was shared with me
If I have entered my settings in the demo version, will I keep them when I activate my license?
Is it possible to activate Family Sharing for VPN Tracker?
Which routers can I connect to with VPN Tracker?
How do I change a team member's role in VPN Tracker?
How can I remove a payment method?
What ist XAUTH? What do I have to enter there?
I get the error message “WireGuard® Key Could not be found or loaded from Keychain”
How do I get my activation code?
Can you help me set up a VPN connection for my Ubiquiti EdgeRouter?
OpenVPN connection works in general but disconnects after a while
Why does my existing connection stop working, as soon as I configuring multiple VPN tunnels on the VPN gateway?
How can I create a quote for VPN Tracker?
Connection Drops during Rekeying using TCP with OpenVPN connections
What is the difference between VPN Tracker and the built-in VPN feature in macOS?
My Cisco EasyVPN connection initially works fine, but then disconnects or reconnects unexpectedly.
Can I still use my L2TP macOS Server VPN on macOS 26 Tahoe
Is it possible to use VPN Tracker with a 64 bit Kernel?
Does VPN Tracker support 2-factor authentication?
When should I enable DPD in VPN Tracker?
How do I set up VPN Tracker Team Management?
What are TeamCloud Groups?
I need to enter my Macs password each time I connect an openVPN tunnel. Why?
Can I use VPN Tracker connections from Parallels, VM Ware Fusion or any other virtualization environments?
My credit card payment was denied?
How do I install a Linux VPN on my Mac?
I got a "Legacy System Extension" warning?
How much does TeamCloud cost?
How can I cancel my VPN Tracker renewal?
I can’t remove a member from my team
Can I still use DES or 3DES with IKEv2 on macOS 26?
Are there any known issues connecting to SideWinder VPN gateways?
What is Personal Safe? Why should I use Personal Safe?
What is a purchasing account?
Is the consulting session really free?
What is VPN Tracker?
Can I connect to WireGuard VPN?
Is IKEv2 a secure VPN protocol?
Does all network traffic go trough the VPN tunnel after the connection has been established?
What is the difference between VPN Tracker and SonicWALL VPN clients?
Do I need to replace my macOS Server to get my VPN working again
I am having issues with my FortiSSL connection. Could it be due to the “Strict Host Check”?
Will VPN Tracker support future macOS versions for Fortinet SSL VPN?
What is a Hash Mismatch?
Is VPN Tracker 365 compatible with new M1 Pro and M1 Max chips?
How many connections can I save in TeamCloud?
Is there a free SSL VPN client for Mac?
Why does my SonicWall SCP connection time out even though the gateway is running?
Why is Skype unable to make calls as soon as my VPN Tunnel is up?
Is there a difference between the software you sell on your website and the version on the Mac App Store?
My VPN stopped working after updating to macOS 26 – what can I do?
I have bought a personal VPN Tracker License, can I share this with colleagues?
Which VPN Protocols does VPN Tracker support?
How do I fix issues with random MAC Addresses under macOS Sequoia
Does VPN Tracker support legacy algorithms required by macOS Server VPN
Unrecognized charge from equinux
Is SonicWALL NetExtender or Mobile Connect Affected by the Data Breach?
What's the most secure VPN connection?
Should I migrate away from macOS Server VPN
What can I use my free session for?
Does VPN Tracker support XAUTH?
Why can't I see our TeamCloud connection?
Should I switch from FortiClient to VPN Tracker?
How can I fix macOS Server VPN not working errors on macOS 26
I am working from home. How do I use VPN to connect my Mac to my office network?
How do I perform a force quit on the Mac?
Alternative to Shimo?
How do I download VPN Tracker for Mac?
What would I need Remote Connection Wipe for?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
I'm a registered reseller. Can I resell VPN Tracker 365 plans to my customers?
Why am I experiencing DNS issues in Firefox when connected to VPN?
What hardware do I need for a VPN?
I accidentally deleted VPN Tracker 365 from my Mac. What should I do?
How do I add an app into my Applications folder?
VPN Tracker 365: Constantly improving
Do I need an active VPN Tracker 365 plan to use VPN Tracker World Connect?
Does VPN Tracker support all major VPN protocols?
How many VPN Tracker licenses do I need?
How to enter multiple networks for Traffic Control
What is SonicWALL Simple Client Provisioning?
I have already set up VPN connections with VPN Tracker on my Mac. Can I use them on my iPhone or iPad?
Which WatchGuard Routers are supported and tested with VPN Tracker?
How can I sort my VPN connections?
Why do I have to submit my email address to download software?
Can I use a TheGreenBow IKEv1 connection with VPN Tracker?
Why does my OpenVPN connection to a Synology suddenly stop working over UDP?
My Office network uses the same IP range as my home network. What can I do?
When logging in, I get the error "License fetch failed"
How can I hide old error messages in VPN Tracker?
How do I set up an OpenVPN connection to my NETGEAR Nighthawk device?
Can you help me set up a VPN connection for my TP-Link SafeStream router?
What plan do I need for Remote Connection Wipe?
I have an older Mac (e.g. macOS 10.9 to 10.15). How can I use VPN Tracker?
How can I enable Cookies on my System?
There was an issue decrypting this connection
Can I use VPN Tracker on my Mac with PPTP connecting to a personal hotspot?
Are SonicWall SSLVPN Devices Compromised in the Breach?
I am seeing a message "account locked for security reasons"?
My VPN connection isn’t working over my TP-Link router at home
Why does my connection sometimes work and sometimes not, especially when using personal hotspots or LTE/5G routers?
How Did Hackers Access SonicWall Firewall Configuration Files?
Why am I getting an "Update error" message?
Backend components failed to install. What can I do?
What will happen in the free session?
Why can't I assign myself an IP address that lies within the remote network?
I've lost my equinux ID or my password!
How Can I Print Documents on My Home Printer While Using VPN Tracker Remotely?
Can I connect to my SonicWALL SSL VPN on my iPhone?
How do I set up a VPN connection to my Sophos XG Firewall?
Why would OpenVPN connections to Zyxel USG FLEX firewalls always fail with early timeout?
How to migrate a Windows PPTP VPN connection to a Mac
How do I change the language settings of my software?
TeamCloud is displaying an "unknown download error"
How does VPN Tracker handle dropped connections?
Why does my Fortinet VPN 2FA login fail even though my password is correct?
Why is VPN Tracker not connecting to my IKEv2 VPN?
What is a good SecuExtender alternative for Mac if my school uses Windows?
How secure is TeamCloud?
How do I set up a VPN Shortcut?
What VPN Tracker settings do I need for a Zyxel IKEv2 VPN connection on Mac?
I am connected to a VPN server but can't access regional content. What should I do?
What do I have to consider for the "Lifetime" settings for IKE/IPSec tunnels?
Will I get a partial refund if I decide I want to opt out of my subscription?
My VPN gateway offers an IPsec and L2TP option. Which one should I choose?
Why Did My SonicWALL VPN Connection Settings Change in VPN Tracker?
How do I remove the VPN Tracker System Extension?
Which IPsec/IKEv1 engine should I use?
What to do if WireGuard won’t open on Mac?
System Components can't be loaded?
Where are VPN Tracker's log files?
What Is PPTP VPN? (Point-to-Point Tunneling Protocol)
What are the phases in IKEv2?
Why is VPN Tracker prompting me for user login credentials on each connect?
Which VPN protocols does VPN Tracker for iOS support?
Does VPN Tracker support SSL connections?
I accidentally deleted or changed my VPN connection? Where can I access backups?
How do I import Tunnelblick connections into VPN Tracker for Mac?
How do I change my Team Name?
My DNS is not working correctly when I check it with NSLookup and other tools
I'm given a 'Server Certificate error' during Activation?
How to configure WireGuard on Mac?
Accounting: Accessing backups
What Data Was Exposed in the SonicWALL VPN Breach?
TeamCloud settings
I'm having problems with my OpenVPN connection, the connection keeps dropping out. I am using the “TLS-Crypt” option on the OpenVPN server.
Can I configure WireGuard connections with 2-Factor Authentication?
How can I remove a device from my account?
How can I uninstall VPN Tracker 365?
Does VPN Tracker support SSL VPN?
Should I be using the VPN Tracker World Connect Mac App or download VPN Tracker from your website?
Can I adjust the number of VPN Tracker 365 plans in my subscription?
Error: System Extension - app must be in Applications?
Who should test pre-release versions?
How do I cancel my VPN Tracker trial?
Which file formats can be imported with VPN Tracker?
How can I save my password for Cisco AnyConnect VPN client?
Does VPN Tracker suport Layer 2 (TAP) OpenVPN connections?
What should I do if Fortinet SSL VPN is not working on Mac?
CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware
I have trouble creating a LANCOM connection based on an '.ini' file I received, can you help me?
My password is being rejected in the application, but it works on your website?
Where can I assign my team members a VPN Tracker plan?
My Personal Safe has a download error, how can I fix it?
Backend components are disabled in the system. How can I enabled them again?
What are VPN Shortcuts?
What causes IPSec VPN issues after upgrading to macOS Tahoe?
Why does SonicWall log “Land attack dropped” on some connections from VPN Tracker 365?
What’s the difference between Fortinet SSL VPN and IPsec?
What is an equinux ID?
Are SonicWALL Firewalls Still Safe After the Data Breach?
Will all of my previous connections and settings be migrated when I upgrade?
How to connect to a company VPN
How do renewals of my VPN Tracker 365 plans work?
Is the equinux Online Store secure?
How do I improve the performance of file sharing (AFP or SMB) over VPN?
How to set 'Use default gateway for remote network' for VPN on a Mac
VPN Tracker system components failed to install (e.g. OSSystemExtensionErrorDomain error 10): What can I do?
Why can't I connect to my Fortigate device if XAUTH is enabled?
How can I integrate VPN Tracker with a Cisco DMVPN (Dynamic Multipoint VPN) setup?
Why doesn’t my IKEv2 VPN connect after upgrading to macOS 26?
What do I need to use 2FA for my VPN connection?
I added additional VPN Tracker 365 licenses to my account and was charged more than the cost of the licenses?
Does VPN Tracker 365 support the latest macOS versions like Sequoia or Tahoe?
Why does IKEv2 with FortiToken fail intermittently on FortiOS 7.2.x?
I’m having trouble connecting to my Sonicwall using the “Sonicwall Mobile Connect for Mac and iOS” client on my Mac and iOS devices. Every time I try to establish a connection, I receive the message “This is not a SonicWall SSL VPN server.” What should I do?
How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?
What is Corporate Branding and how can I set it up?
Do I need VPN Tracker Pro?
How to Use VPN Tracker 365 with Combined Password and 2FA Token
What is Fortinet SSL VPN MAC address authentication?
What is the best Mac VPN Client?
Your old VPN app stopped working? Tip for Shimo / TheGreenBow / IPSecuritas and others…
Why are DH groups 1–13 no longer supported in macOS 26 for IPSec?
Can I renew my VPN Tracker licenses early?
How do I use VPN Tracker to connect to a server?
How do I access files over VPN on a Mac?
Is 2FA available for my account?
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
How can I verify the authenticity of my VPN Tracker download?
Does VPN Tracker support one-time passcode (OTP) tokens, such as CRYPTOCard or RSA SecurID?
Can you help me set up a VPN connection for my NETGEAR Nighthawk router?
Which VPN Tracker plans support Fortinet SSL VPN?
Why should I set up a VPN Tracker team?
How can I recover a deleted Keychain or missing passwords on macOS?
How can I buy additional VPN Tracker licenses for my team?
Why does my Internet stop working after connecting to my VPN?
How do I remove the administrator role from a VPN Tracker team member?
Is there a deadline for canceling my subscription if I wish to opt out?
My VPN Tracker plan expired. How can I renew it?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
Does VPN Tracker work on macOS Tahoe with Fortinet SSL VPN?
What should I do if Fortinet SSL VPN is not working on Mac?
Can you help me set up a VPN connection?
Why are my VPN connections disconnected when my computer goes to sleep?
Why do I have to confirm the VPN gateway certificate every time?
Is Fortinet getting rid of SSL VPN?
Does VPN Tracker work on macOS Sequoia with Fortinet SSL VPN?
Can you help me set up a VPN connection for SonicWALL TZ series?
Can I contact you if I need help?
Does macOS 26 still support SHA1-based algorithms for IKEv2 VPNs?
What’s the difference between DPD and IKE Keep-Alive?
Transferring VPN connections and shortcuts from your reseller account to your personal account
How do I get system log messages?
Does VPN Tracker support DPD?
Is VPN Tracker compatible with Open Core Legacy Patcher (OCLP)?
FortiGate: Should I Use IPsec or SSL-VPN?
Can I use the Personal Hotspot on my iPhone or smartphone to connect to VPN on the Mac?
I'm having trouble signing in with two-factor authentication (2FA)
How do I allow VPN Tracker’s system extensions via MDM?
Which is faster: IPSec or SSL VPN?
How can I backup my VPN Tracker settings?How can I copy my VPN Tracker settings to my new Mac?
How can I activate automatic renewals?
How do I create a VPN on Mac?
My connection times out at the beginning of connection establishment ("VPN Gateway not responding (Phase 1)") when using SonicWALL Simple Client Provisioning, but works fine using DHCP over IPsec.
How to Check if Your SonicWALL VPN Configuration Was Stolen
I’m having issues with a Cisco AnyConnect gateway. What can I do?
I'm having disconnections with my OpenVPN connection. What can I do?
What is a VPN Tracker?
What do the different roles in my.vpntracker do?
How do I share a connection using TeamCloud
Can I use legacy VPN protocols like L2TP or PPTP with VPN Tracker 365?
What is the Pre-Shared key and how do I get it?
My renewal is failing due to a card decline. What can I do?
Why does VPN Tracker tell me, the application is corrupt and needs to be re-installed?
Can I use a VPN connection that already works for a colleague in VPN Tracker?
How to set up WireGuard on macOS?
Does VPN Tracker for Mac support macOS 27 Golden Gate?
How can I upgrade to the latest VPN Tracker version?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
My SonicWall connection fails with “Negotiation Failed (PPP)”
Why do businesses need VPN Tracker when switching to Mac?
How can I update VPN Tracker to the latest version?
Which VPN client supports IKEv2 on macOS 26 with legacy settings?
Why are DH groups 1–13 no longer supported in macOS 26 for IKEv2?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
I set up a WireGuard connection on my Fritzbox and imported it into VPN Tracker. When I connect to the Fritzbox via VPN, all internet traffic is routed through the Fritzbox. How can I prevent this?
VPN Tracker 6: Internet connection blocking VPN connections?
How can I record network traffic?
Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?
Connection Safe "could not be downloaded" error
Which IKEv2 algorithms were removed in macOS 26 Tahoe?
Can I import a WireGuard or OpenVPN configuration from a Linux server into VPN Tracker?
My Connections do not update from my Personal Safe after logging in on my Mac.
How can I use only a specific network for my connection?
What is DynDNS or DDNS and why do I need this for my VPN connection?
Why is VPN Tracker trying to connect to a different connection than the one I last used?
I own VPN Tracker 6/7/8/9/10, how can I upgrade?
Is there a VPN client for macOS 26 that works with older IPSec configurations?
Wie verbinde ich mich mit meiner Telekom Digitalisierungsbox über VPN?
How many connections can I save in my Personal Safe?
I cannot connect to my SonicWall SSL gateway. What can I do?
How to Fix the Error: Unable to Add VPN Configuration
Can a VPN Tracker trial prevent an IKEv2 connection from working?
My connection request in VPN Tracker is rejected with "No Proposal Chosen". What can I do?
The VPN seems connected but I can't connect to my server or transfer data. What is wrong?
What is SSL VPN in FortiGate?
I've already purchased but want to change to a different license
Which remote identifier should I use for an IKEv2 VPN connection on Mac?
I can't complete my order via credit card
Can I install WireGuard without the Mac App Store?
Can I use WireGuard on macOS with FritzBox?
Can I share VPN Shortcuts with my team?
Mac OS X: How to configure a VPN Connection / establish a connection to a VPN Network under macOS (Virtual Private Network)
Can I use VPN Tracker on my iPad or iPhone?
Which countries can I connect to with VPN Tracker World Connect?
Does VPN Tracker support OpenVPN connections?
How can I migrate from a Windows VPN setup to VPN Tracker on Mac?
I have bought a personal license of VPN Tracker. Can I use this on multiple computers at the same time?
Can I be a member of multiple VPN Tracker teams at the same time?
Can I use certificates or smart cards in VPN Tracker?
Where can I enter the username I received from my network administrator?
I changed my password and now get an error message when I try to use my Personal Safe
I don't see "Allow" for the System Extension in System Preferences
How can I set up two-factor authentication for my VPN Tracker account?
Is it true that IKEv1 Aggressive Mode is less secure than IKEv1 Main Mode?
Can I connect to PPTP VPN in VPN Tracker?
Do I need to reconfigure my firewall or VPN gateway?
Why do I receive the following error message when logging in to VPN Tracker? "Authorization failed. The identity of the authorization server could not be verified."
Some users are experiencing connectivity issues with their SonicWall VPN, while others can connect successfully using the same VPN configuration. This is not an authentication problem, but once the connection is established, the VPN becomes unusable.
How to Manage SonicWALL PSK Updates Across All VPN Users
Can I use Fortinet SSL VPN MAC address filtering?
How can I connect to a Cisco VPN?
I don't want to renew my VPN Tracker plan, what do I have to do?
Why am I being asked for a password in VPN Tracker?
Which iOS versions are compatible with VPN Tracker?
Why won't my IKEv2 VPN connect on Mac even though the settings look almost correct?
Kann ich mein Fritzbox VPN so konfigurieren, dass nicht der gesamte Internetverkehr darüber geht?
I forgot my equinux ID and/or password. What's next?
VPN Tracker Enterprise Rollout
I'm having trouble receiving the invitation emails for a VPN tracker team.
Can I still use SHA1 with IPSec VPNs on macOS Tahoe?
I own two computers and I want to use VPN Tracker on both of them at the same time. How many licenses do I need?
Is VPN Tracker compatible with M1 and M2 Macs?
When connecting via IPsec VPN to a FritzBox, the error message:“No Proposal chosen (Phase 1)” often appears on the first connection attempt.
How can I start a VPN Tracker trial?
If I change the password for the VPN Tracker admin console, will it affect the end users?
Is VPN Tracker PCI DSS compliant?
CleanMyMac X claims Mail Designer 365 is infected by XCSSET
How do I upgrade my VPN Tracker edition to Pro or VIP?
How to Reconnect to SonicWALL VPN After the Cloud Backup Breach
How do I make all traffic go through the VPN tunnel?
What is the difference between the Import password and the unlock password for the connection?
How do I remove a license from my VPN Tracker plan?
My VPN Tracker licenses are up for renewal soon, and I would like to change the number of licenses. How can I do that?
I upgraded my Sonicwall to 6.5.4.13. Now I have problems with my IPsec connections. What can I do?
What Should SonicWALL Administrators Do After the Leak?
How do I set up WireGuard on a Mac?
I can't sign in – "Authorization failed"
How do I invite equinux Support to my team?
Can I get real-time support while testing VPN Tracker?
Why are VPN instructions different for Windows and Mac?
VPN Tracker Connection Checker - What Do the Results Mean?
Is IKEv1 insecure?
Were All SonicWall Customers Affected by the Data Leak?
Why does VPN Tracker say my local network is the same as the remote network? I am certain it is not!
How can I verify my email address to start using VPN Tracker 365?
How can I invite VPN Tracker Support to my team?
Why is my PPTP connection failing with “VPN Gateway Not Responding (GRE)”?
How can I purchase VPN Tracker via bank transfer?
How can I use VPN Tracker and my regular internet connection at the same time?
What forms of payment do you accept?
Which ZyXEL Routers are supported and tested with VPN Tracker?
How does VPN Tracker 365 differ from free Mac VPN clients?
I updated VPN Tracker and my connection has stopped working
Why is it so important that a certificate is stored correctly on the VPN gateway?
How do I make a team member an administrator in VPN Tracker?
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
I am having issues setting up my VPN connection with Fortigate. In the Fortigate web interface, I cannot fill in the Preshared Key, for example.
How to resolve Personal Safe Errors
Do I need to download SonicWall VPN Client for Mac to connect to my SonicWall device?
I want to manage the renewal settings for my VPN Tracker plan. How does this work?
How can I show missing VPN configuration options in VPN Tracker?
How can I identify issues with my internet connection, for example, when receiving error messages that a specific server could not be reached?
Which VPN protocols typically require individual access?
Why is VPN Tracker asking me to install a Network Extension?
Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
How can I move my VPN connections to a new Mac?
What is VPN Tracker World Connect?
How can I set up an OpenVPN connection on my Mac or iPhone?
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
Does VPN Tracker support the Palo Alto Globalconnect protocol?
Why does VPN Tracker ask for IKEv1 or IKEv2 when my school IT only mentions SecuExtender?
What information do I need to set up a Linux VPN connection on Mac?
How can I set up a SonicWALL SSL VPN connection on my Mac?
How do I change the remote identifier in VPN Tracker to Domain Name (FQDN)?
Which EAP authentification methods does VPN Tracker support for IKEv2?
Why does my OpenVPN 2FA login fail even though my password is correct?
Which Linux VPN protocols can I use with VPN Tracker on Mac?
How can I consolidate VPN Tracker 365 licenses?
Who has access to the VPN connections I save in TeamCloud?
I need more time. Can I book more sessions?
Why has the lifetime of certificates been shortened further and further in recent years?
I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?
Can I use my software on multiple computers?
Can VPN Tracker handle OpenVPN 2FA on macOS and iOS?
I am confused by the new VPN Tracker Plans, how do I choose which one best fits my needs?
Why is my macOS Server VPN not working after upgrading to macOS 26 Tahoe
Is there a central management option for teams?
How do all the OpenVPN keep-alive, activity, and alive checks settings work together?
How can I save a connection in my Personal Safe?
Is SecuExtender available for macOS or do I need an alternative?
Which VPN details does school IT need to provide for VPN Tracker?
Using an L2TP VPN to an private 10.x.x.x network results in a 10.0.0.0/8 route to this network ignoring other local tunnels. Why is that?
Why are Blowfish and CAST-128 not available in VPN Tracker when running on OS X 10.8 Mountain Lion or newer?
I have updated my Telekom Digitalisierungsbox and can still connect to my VPN, but I can no longer reach the target network. What should I do?
Does VPN Tracker work with VPN access that is used with SecuExtender on Windows?
Is it possible to boot the VPN during start so that I would be able to log on my Mac using a network login from the connected network?
Is there a VPN client for macOS Tahoe that still supports 3DES and SHA1?
Can I still use DH Group 2 on macOS 26 with a third-party VPN client?
Why does the school VPN work on another device but not on my Mac?
My University is offering an OpenVPN connection with an ovpn profile. Can I use this with VPN Tracker?
How can I connect to a WireGuard® VPN server?
VPN Tracker shows a status of connected, but I cannot reach any of my servers using WiFi from my phone (or USB from phone). Using a cellular signal off a MiFi device works but using hotspot does not.
How can I resize the VPN Tracker window?
What is the difference between SecuExtender and VPN Tracker on Mac?
How do I invite a new team member?
Why do I experience poor VPN performance or drops when a TP-Link router is on my network path?
Why is file access so much slower over VPN?
SonicWALL VPN Connection Not Working suddenly: What to Do
How do I set up school VPN access on Mac?
I'd like to send you a LANCOM configuration file. What do I need to keep in mind?
What does it mean if a VPN gateway was changed from IKEv2 to IKEv1?
Why does my UniFi OpenVPN connection stop working after a server update?
My VPN Tracker plan renewed with too many licenses. How can I reduce the license count?
How do I purchase and assign VPN Tracker World Connect licenses for my team?
How do I delete my account?
No recovery key? How to erase and rebuild your Personal Safe
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