Frequently Asked Questions
If VPN Tracker fails to install its system components – for example, with an OSSystemExtensionErrorDomain error 10 – this is often caused by blocked system extensions or third-party security software on macOS. Here's how to resolve the issue:
Check macOS system settings (security warning)
Go to System Settings > Privacy & Security and scroll down. If you see a message like “System software from ‘equinux’ was blocked”, click “Allow”. Then restart your Mac.
Check for interfering network extensions (e.g. Bitdefender)
Some apps like Bitdefender install their own network components that may block VPN Tracker:
- Open System Settings > General > Login Items & Extensions
- Click the icon next to “Network Extensions”
- Uncheck securitynetworkinstallerapp.app and any other suspicious extensions
- Restart your Mac
Check System Integrity Protection (SIP)
If SIP has been disabled or modified – usually only in developer setups – macOS may block system extensions. SIP should normally remain enabled for VPN Tracker to function properly.
Reinstall VPN Tracker
Fully remove VPN Tracker from your Mac, restart the device, and reinstall the app. Important: When launching the app for the first time, click “Allow” when prompted by macOS to approve the system extension – do not dismiss or ignore it.
Still having trouble? VPN Tracker Support will be happy to assist you further.