Frequently Asked Questions
My AppStore subscription is not recognized after automatic renewal?
Unfortunately, the AppStore is sometimes a bit temperamental after an automatic renewal, and the new subscription period does not always arrive correctly in the respective app.
To avoid problems, we always recommend logging in with the TV Pro ID. This allows our servers to retrieve your subscription status directly from Apple and communicate it to the app.
So please always log in with your TV Pro ID:
- Open the Live TV or TV Pro Mediathek on the Mac
- Tap "Login" in the Store
- Log in with your TV Pro ID
If it still doesn't work:
- Select the "Restore Purchases" option to reload your purchases in the AppStore
If there are still problems, you can also try a reinstallation from the AppStore - this will also retrieve the subscription status again.