Frequently Asked Questions

Different email clients will read and do different things to your email designs when forwarding them. Some email clients will put the original email in quoted text and then add the sender information to the top. Others will forward it as is. Because Mail Designer 365 has no control over how email clients behave, the advanced HTML email that you create with Mail Designer 365 may not look the same once it has been forwarded by an email app.

Our recommendations:

‣ One solution is to use the "redirect" feature, which is built-in to some emails to send it to another recipient. "Redirect" is different from forwarding the email because the redirect feature usually tells the email app to leave the original email design alone. ‣ Or you could add a link to your email on the web within the email template. This way, people have the option of viewing the email as it is, even after the email has been forwarded. Please refer to the following pages for further information:

• Offering your newsletter on the web guide.
• Basic compatibility tips guide.