Frequently Asked Questions

TV Pro GOLD ALL-IN-1 auch per Überweisung sichern

If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause: No account with this email address - Password reset only works if an account actually exists with the entered email address. - Check if you may have registered with a different email address. Check old emails - Search your email inbox for previous emails from @equinux.com. - If you find such emails, your account was probably created with this email address. - Try logging in with this address or performing the password reset for this email address. If no emails are found - If you do not find any emails from @equinux.com, you probably have not yet created an account. - In this case, you can simply create a new account with your current email address.

I purchased a license – how do I get my access back?

If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.

What to do if the restoration does not work?

If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store.

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!

If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed. This is not a cause for concern. The following steps can resolve this issue:

Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
Open the AppStore and download the Live TV app again from the AppStore

Then start Live TV. All channels should now appear.

No answer available

Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de

Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: In the "Subtitles" section, you switch the corresponding language on or off:

Thanks to the new "Airplay 2" feature, which many modern Smart TVs already integrate, you can easily stream to your TV the Live TV and the TV Pro Media Library app. An Apple TV is not necessary. To connect your iPhone or iPad to your Airplay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay icon in the Live TV or TV Pro Media Library app and start streaming directly You may need to first enable AirPlay in your TV settings. You can find the AirPlay settings in the TV menu under Settings.

Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2. With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example. To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan. You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/

When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:

‣ Create a TV Pro ID in the app and then select "Restore Purchases"
‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there.
‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.

If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.

No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.

There are several simple reasons for this: 1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps 2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store 3) This makes us your direct contact and we can always help you directly

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

Below the image there is a drop-down menu. Here it is possible to switch to another stream or regional window of the respective channel. On Apple TV, you can switch to this menu by swiping right and then down on the Apple Remote.

Recently, root certificates for "Let's Encrypt" expired. Apple has decided not to update root certificates for OS X versions older than macOS 10.12. This means that when apps or Safari on your Mac access websites using Let's Encrypt root certificates, they will not load correctly.

This can also cause problems when logging in to the app.

How to fix this issue

1. Open Safari, go to https://equinux.github.io and download the fix


2. Open the profile in System Preferences and choose "Install"


3. Re-launch the app and sign in again

1. On your Apple TV remote, press the TV icon button twice quickly. This will take you to the app switcher. 2. If necessary, swipe left or right on the remote’s touchpad until the app you want to close is in the middle of your screen. 3. Then swipe up on the touchpad to make the app fly away. It is then closed. Now swipe left until you return to your home screen, and restart the app.

No answer available