Frequently Asked Questions
I read that you can control smart TVs with TV Pro. I use TV Pro Classic, but I cannot find anything.
There are two versions of TV Pro: TV Pro and TV Pro Classic.
Smart TVs can be controlled with TV Pro.
You can download from the AppStore.
Smart TVs can be controlled with TV Pro.
You can download from the AppStore.
How can I change the welcome screen of the TV Pro app?
At the start, the Covergirl Jenny appears in the TV Pro app on the iPhone. You can change this start image with your own image:
‣ Go to "Settings" (Einstellungen) > "Welcome screen" (Begrüßungsbild) ‣ Simply select your own picture.Under TV Pro Classic, the settings are located behind the gear wheel in the lower right corner.
Why are shipments after 0:00 AM counted towards the current day?
Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that?
For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day.
Two reasons:
- If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday.
- It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.
My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?
Note: "TV Pro Gold" is only valid for iPhone/iPad
Your TV Pro Gold status for iPhone/iPad is only valid for iPhone/iPad. Separate packages can be purchased for Apple TV.1. Check in which app the purchase was made
Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt. This is either:
TV Pro Classic
TV Programm TV Pro
App Store > tap your profile picture in the top right > Subscriptions > TV ProA package should be selected and active here.
2. Open the app and transfer the Gold status to the TV Pro ID
Please open the app in which you purchased the Gold status in the next step.- If you purchased Gold in TV Pro Classic, follow these steps:
- 1. Open TV Pro Classic
- 2. Tap the gear in the bottom right
- 3. Select TV Pro Gold
- 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
- 5. Tap "Restore Purchases"
- If you purchased Gold in TV Programm TV Pro, follow these steps:
- 1. Open TV Programm TV Pro
- 2. Open Settings
- 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
- 4. Log in with your TV Pro ID or create a new one if you don't have one
- 5. Tap "Restore Purchases"
3. Restore Gold status on another device or in another app
To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:- Open the corresponding app on the target device
- Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
- Tap "Restore Purchases"
- Your TV Pro status should now also appear here
How do I redeem a "TV Pro Wertmarke"?
If you have received or purchased a "TV Pro Voucher", you can redeem it here:
Redeem TV Pro Voucher
If you already have a TV Pro ID, you will be prompted to log in with it afterwards. Otherwise, you can create a free TV Pro ID when redeeming for the first time.
How does TV Pro view the topic of advertising in the app? Why is TV Pro not ad-free after the in-app purchase?
Many app providers finance themselves as follows: They flood the free version of the app with advertising so that you can "buy yourself free" from advertising with the paid version. We call that extortion. Interestingly, this is often done by providers such as traditional publishers who desperately try to monetize their old magazine offerings digitally: without attractive features, without understanding of mobile platforms. If the revenue is then not high enough, the free version is increasingly flooded. We don't think much of that.
Our advertising principles are as follows:
Advertising "No-Gos":
- No overlay advertising that you have to "tap away" ("Find the close box")
- No full-screen preroll clips for games and other advertising trash
- No advertising timers ("Banner/video must be viewed for at least 10 seconds until you find the close box")
- No permanent occupation of the screen by advertising
- No combinations/chains of the aforementioned on buttons and functions of the app
We are for:
- Target group-relevant advertising, in the form of hints and banners
- No "flooding" with advertising in the free version
- No "buying" of advertising freedom in the paid version
How can I cancel my subscription on the App Store?
To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window.
Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
I have forgotten the password for my TV Pro ID
If you have forgotten your TV Pro password, please follow these steps:
‣ Visit TV Pro Login. ‣ Click on "Forgot password" there. ‣ Follow the further steps.► Watch tutorial
How do I log in with my TV Pro ID?
The TV Pro ID is the central account for the TV Pro app family:
- TV Pro
- Live TV
- TV Pro Mediathek
- Secure purchases
- Transfer purchases
- Use features like Sync etc.
TV Pro
TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro IDLive TV
Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro IDTV Pro Mediathek
TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
How can I view the terms of my subscriptions in my TV Pro ID?
You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in:
http://livetvhq.livetvgmbh.de.
When restoring purchases, does “Grant renewal failed” appear?
If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed".
The solution:
- Delete the currently installed app
- Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
- Now reinstall the app from the App Store
- In the app, in the Store, select the option "Restore Purchases"
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“).
To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at:
http://my.tvproapp.de
No shipments are displayed on a day. What can I do?
If no programs are displayed for an entire day or for a channel, there is likely an error loading the data. To fix the problem, please try reloading the day. If this does not improve:
In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.
In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.
How can I update the address or email address of my equinux ID?
Your account details such as address and email can be edited in the account management using the following link:
Edit equinux ID
Is TV Pro an alternative to magazines like TV Spielfilm, Hörzu, TV Movie and TV Digital?
A clear yes! TV Pro is definitely a full alternative to the normal TV magazine. The completely digital TV Pro App not only combines all the advantages that a classic TV magazine also offers, but also dispenses with the disadvantages. This allows you to cancel your TV newspaper subscription without a guilty conscience.
Thanks to environmentally friendly, digital technology, the TV Pro App saves a lot of CO2, compared to conventional TV magazines. This means that no trees are felled, and no mountains of paper need to be elaborately printed, transported and ultimately disposed of. In terms of environmental protection, TV Pro is clearly the better alternative to TV Spielfilm & Co.
In addition, the program data is always up to date, unlike the TV magazine subscription. Nice side effect: The annual fee for the TV magazine alternative is also far below the price of a conventional TV newspaper subscription. Nothing stands in the way of canceling the TV magazine.
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:
‣ Create a TV Pro ID in the app and then select "Restore Purchases" ‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there. ‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.
Transfer subscription packages to a different TV Pro ID
Is the email address for your TV Pro ID old or no longer available? You can transfer your active AppStore subscriptions to another TV Pro ID.
Note: This will revoke your access with the "old" TV Pro ID, meaning you must log in everywhere with the new TV Pro ID afterwards.
Here's how:
- Create your new TV Pro ID
- Log in to the app you used to purchase your package with your new TV Pro ID
- Select "Restore Purchases"
- Confirm that you want to transfer the package to the new TV Pro ID
The synchronization of the favorites list between iPad and iPhone is not working.
For TV Pro 5:
Please create a TV Pro ID. The watchlist will be synchronized via the TV Pro ID in the future. From version 5, iCloud will no longer be used for synchronization.
For older versions of TV Pro:
Please first check whether you are using iCloud Sync with the same Apple ID on both devices.
Then check under TV Pro > Settings > Data & iCloud whether the “Sync via iCloud” function is activated.
If it is activated, try deleting the TV Pro iCloud data from these settings on both devices and then try again.
How can I restart the app?
If an app is not behaving correctly, it can be restarted on an iPhone or iPad as follows:
On an iPhone / iPad with Face ID:
- Go back to the Home Screen
- Swipe up from the bottom edge of the screen and hold to show the App Switcher
- Swipe up on the app you want to close to close it
On an iPhone / iPad with Home Button
- Go back to the Home Screen
- Press the Home button twice to show the App Switcher
- Swipe up on the app you want to close to close it
Is it possible to activate Family Sharing for Live TV and TV Pro?
Apple Family sharing is not activated for our products.
Why is no program displayed for Sky Sport 1 and Sky Sport 2?
Some channels, such as Sky Sport 1 and Sky Sport 2, only show programs on certain days, for example, when special sports events are scheduled. On days when the channels do not show any program, the program column in the TV Pro app remains empty.
The list synchronization between iPhone/iPad and Apple TV is not working
The TV Pro App can currently only synchronize the watchlist between iOS devices. There is currently no synchronization with TV Pro Apple TV.
In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
In Live TV and TV Pro, the integration only serves to conveniently access Mediathek programs. This allows you to jump directly to the corresponding program in the TV Pro Mediathek App.
You watch the program in the TV Pro Mediathek App and that is also where you find the overview by topic, the search, your favorites and downloads.
If you delete the TV Pro Mediathek App, associated data such as downloads will also be deleted. Favorites are retained if you are logged in with your equinux ID.
Tip: All three apps are cheaper together and available on all platforms if you opt for TV Pro Gold All-in-1.
I can no longer log in to the TV Pro or Live TV App. What can I do?
If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause:
No account with this email address
- Password reset only works if an account actually exists with the entered email address.
- Check if you may have registered with a different email address.
Check old emails
- Search your email inbox for previous emails from @equinux.com.
- If you find such emails, your account was probably created with this email address.
- Try logging in with this address or performing the password reset for this email address.
If no emails are found
- If you do not find any emails from @equinux.com, you probably have not yet created an account.
- In this case, you can simply create a new account with your current email address.
I purchased a license – how do I get my access back?
If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.What to do if the restoration does not work?
If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store.
Is TV Pro an alternative to the TV apps from TV Spielfilm and TV Movie?
Yes, TV Pro is an excellent alternative to the TV apps from TV Spielfilm and TV Movie. The app offers a user-friendly interface that allows you to easily search the current TV program, use personalized program and reminder functions, and quickly find your favorite channels. Compared to the specialized apps from TV Spielfilm and TV Movie, TV Pro scores points with a comprehensive program overview and an intuitive operation. This makes TV Pro the ideal solution for anyone looking for a reliable and versatile TV program app to optimally plan their TV evenings. Discover the benefits of TV Pro now and always be well informed about the current TV program!
Change payment option for TV Pro and Live TV in the TV Pro Store
If you purchased TV Pro or Live TV in the TV Pro Store (e.g. a TV Pro GOLD or ALL-IN-1 subscription), you can manage your payment option yourself at any time.
Here’s how:- Open the following link: https://store.equinux.com/storefront/subscriptions/
- Log in with the email address you used when purchasing your subscription.
- There you will find all your active subscriptions, the stored payment method and can update or change it if necessary.
If you purchased your subscription via the App Store, the payment options are managed directly via your Apple ID in the iOS settings.
I can no longer open the TV Pro App. What can I do?
If you can’t open the TV Pro app at all, there may have been a data loading error. To fix this, please proceed as follows:
**On iPhone/iPad**:
- Go to the device's system settings.
- Search for "TV Pro" in the search field at the top.
- Select the TV Pro app
- Activate the "Reset" switch.
- Restart the app