Frequently Asked Questions

With Mail Designer you can add dedicated video placeholder to your design. You will find all available placeholders in the "Video Placeholder" section of the Contents panel.

After you have added a video placeholder, enter the link to your video. Mail Designer will automatically load a preview image for the video, which you can use as thumbnail in the placeholder. Note: YouTube Shorts does not allow fetching of a preview image right now.

You have your own MP4 movie clip that you want to use without uploading it to Youtube or Vimeo?
Move your movie file into the public folder of your Dropbox and copy the public link to the video into the Video Placeholder to share it with your recipients.

If you don't see a Public folder in your dropbox account, your share links will beginn with "https://www.dropbox.com/…". This is not a direct link to the file. Please replace "https://www.dropbox.com/…" with "https://dl.dropboxusercontent.com" and use this link in Mail Designer. This is a direct link to the video.

Please note that the videos need to be available from the internet and get not attached as files to your message.