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My credit card is not being accepted. What can I do? - KH377

Frequently Asked Questions

My credit card is not being accepted. What can I do?
 

If your credit card is being refused, please check the following information, for possible mistakes or mismatches :

  • Please check the credit card number you have entered carefully for possible typos
  • Make sure the expiration date entered is correct
  • Check whether the security code you entered matches the code on your card: American Express cardholders can find the 4-digit code on the front of their card, other cardholders can usually find a 3-digit code on the back.
  • Try another credit card, if you have access to one
  • If you are certain your information is correct and your card is still not being accepted, it might be due to a technical issue with our credit card gateway. Please try again later.

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