Frequently Asked Questions

If you’re seeing broken images or red X placeholders in your email, Outlook has blocked the content to protect your privacy. Here’s how the email might look with images blocked:

You can allow Outlook to show images in three ways:

Option 1: Show pictures for this email only

• Right-click the message banner at the top of the email.
• Select “Download Pictures”.

Option 2: Always allow images from this sender

• Right-click the banner.
• Select “Add Sender to Safe Senders List”.

Option 3: Enable image downloads for all emails

• Go to File > Options > Trust Center.
• Click “Trust Center Settings…”.
• Choose “Automatic Download”.
• Uncheck: “Don’t download pictures automatically in standard HTML email messages…”

Once enabled, your email will display images correctly, like this:

Tip: Even if recipients don't allow images, your email can still include effective call-to-actions. Use styled text buttons in Mail Designer to create clickable buttons that always appear — even when images are blocked.