Frequently Asked Questions
I’m having trouble connecting to my Sonicwall using the “Sonicwall Mobile Connect for Mac and iOS” client on my Mac and iOS devices. Every time I try to establish a connection, I receive the message “This is not a SonicWall SSL VPN server.” What should I do?
Sonicwall has been experiencing various issues with its iOS and Mac VPN client ("„Sonicwall Mobile Connect") recently.
An error message appears during setup:
'Your Sonicwall' is either currently unreachable or is not a valid SonicWall appliance. Would you like to save this connection anyway?
When starting the connection, the following appears:
Connection Error
'Your Sonicwall' is not a SonicWall SSL VPN server.
In such cases, we recommend switching to VPN Tracker. VPN Tracker is available for both Mac and iOS. An added advantage is that once a connection is set up, it’s immediately available on both devices, as VPN Tracker securely syncs the settings through the Personal Safe.
Update September 2024: SonicWall has introduced another update with SonicOS 6.5.4.15-116n, which has rendered SSL VPN functionality non-operational for many SonicWall devices.
Update November 2024: This issue seems to be addressed by the SonicOS 6.5.4.15-117n update. For more information, please visit:
https://www.sonicwall.com/support/knowledge-base/mobile-connect-breaks-after-upgrade-to-sonicos-6-5-4-15/240903132324983