Frequently Asked Questions

When you schedule a Newsletter campaign, it always gets sent with the exact version of the design you created it with. If you make changes to your design after creating your campaign, you will need to open the scheduled campaign and save it again for your changes to take effect. Detailed instructions for changing the design on a scheduled campaign:

1. Open up your template in Mail Designer 365 and make the changes in your design
2. Go to Delivery Hub and open your scheduled campaign
3. The new version of your template will be picked automatically.
4. Press Save to save your campaign with the new design
5. Repeat for other scheduled campaigns using the same design

Please remember, changing a template is only possible while a campaign is in the Scheduled State. If it has already been sent, the design cannot be changed. Mail Designer Campaigns does offer a link change service in case you accidentally used the wrong link in your design: How to edit a link in an email after sending