Frequently Asked Questions
February 2023: My booked package is not recognized?
Apple has made a change to the technical infrastructure for In-App Purchases and Subscriptions in recent days. To cope with this, the apps of the TV Pro App family need to be updated.
We have submitted corresponding updates to Apple and hope for a swift release by the AppStore team.
What to do?The respective app updates should appear in the AppStore shortly. Once the update is installed, the problem will be solved automatically. You do not need to contact the support team.
Which products are affected?
- Purchases and extensions since 08.02.2023 are affected
- Products purchased in the TV Pro Online Store are not affected
- Customers who previously secured their purchases in the TV Pro ID are also not affected