Frequently Asked Questions
When restoring purchases, does “Grant renewal failed” appear?
If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed".
The solution:
- Delete the currently installed app
- Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
- Now reinstall the app from the App Store
- In the app, in the Store, select the option "Restore Purchases"