Frequently Asked Questions

Every Mail Designer plan offers a certain number of AI credits. These credits are automatically renewed every month as part of your subscription. During the beta, we have assigned all plans a number of credits for testing purposes, the number of credits in each plan may change in the future.

Every time you use TextScout AI features in Mail Designer, this is automatically reflected in your available AI credits.

How many credits are used?
How many credits a TextScout AI query will use depends on the complexity of the query itself and the number of results that TextScout was able to return. As the AI models are still being improved during the beta, the number of credits being consumed may vary.

Teams
If you are part of a Mail Designer 365 team with multiple plans, your credits are pooled so you can all use each others' credits.

I've run out of credits – what now?
Upgrade to Mail Designer 365 Business Premium to add additional credits to your account.

Already on Business Premium? Please reach out to our support team, we'd like to hear more about your experience using TextScout AI Beta.

When are credits refreshed?
AI Credits are automatically reset on the first of the month. Unused credits from the previous month do not roll over.