Frequently Asked Questions
Is it normal for VPN Tracker World Connect connections to stop occasionally?
Yes, a VPN connection may occasionally stop, especially on mobile devices.
On iPhone and iPad, this can happen when your device switches between Wi-Fi and cellular data, joins a captive Wi-Fi network, loses internet access, goes through a weak signal area, or when iOS changes network conditions in the background.
In most cases, you can simply open VPN Tracker World Connect and reconnect.
If the VPN disconnects frequently, check whether your normal internet connection is stable, install the latest VPN Tracker World Connect update, and try connecting again. If the issue continues, contact support from inside the app via Help > Contact Support, as this can include useful diagnostic information for troubleshooting.
You may also want to check how to tell whether VPN Tracker World Connect is connected and how to turn on Auto Connect.
On iPhone and iPad, this can happen when your device switches between Wi-Fi and cellular data, joins a captive Wi-Fi network, loses internet access, goes through a weak signal area, or when iOS changes network conditions in the background.
In most cases, you can simply open VPN Tracker World Connect and reconnect.
If the VPN disconnects frequently, check whether your normal internet connection is stable, install the latest VPN Tracker World Connect update, and try connecting again. If the issue continues, contact support from inside the app via Help > Contact Support, as this can include useful diagnostic information for troubleshooting.
You may also want to check how to tell whether VPN Tracker World Connect is connected and how to turn on Auto Connect.