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Need support on email design issues in Mail Designer 365?... - KH2269

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Should I choose a monthly or yearly Mail Designer plan?
Mail Designer 365 Plain text export to Campaign Monitor & MailChimp
How do I embed a "Subscribe" link in MailChimp?
What are "responsive newsletters"? Can I create responsive email designs with Mail Designer 365?
When I copy & paste my images from Apple Pages, Mail Designer always tells me that they are low resolution.
My Mail Designer 365 email design or formatting is displayed incorrectly in the Mailchimp "Edit" view
Do you offer monthly Mail Designer 365 plans?
Is SMTP sending suitable for small client updates or Direct Mail?
What will happen in the free session?
How do I create a list in my Mail Designer 365 email newsletter?
Why do I get an "Upgrade your license" error when saving a local document on my Essential plan?
What can I use my free session for?
How do DKIM, SPF, and DMARC affect SMTP email deliverability?
Why does the image resolution change when I copy & paste my Mail Designer 365 email design into Outlook?
What should I do before I try a beta version of Mail Designer 365?
I'm getting a Keychain error message when signing in
I am seeing a message "account locked for security reasons"?
What is the best alternative to SMTP sending for newsletters?
How can I back up my designs?
Is there a way to sync my Mail Designer 365 designs between multiple Macs?
How can I add a link to an image area for my social media accounts in Mail Designer 365?
How can I uninstall Mail Designer?
Can I delete a contact list and upload a new one?
How come when people forward my Mail Designer 365 email templates, some of objects, including photos and text, are misaligned?
Can my email recipients play videos directly within the Mail Designer 365 email design if hosted by Dropbox?
My newsletter looks wrong in Windows 10 Mail. What can I do?
Can I use my own SMTP with Mail Designer 365?
Why are my newsletter images appearing blurry in my email?
Can I use multiple text styles within a text area in Mail Designer 365?
Is there a free trial for Mail Designer 365?
Can columns be adjusted in Mail Designer 365?
How do I forward my email template without altering the email design?
Where can I find my Mail Designer templates in Finder and Time Machine?
Can I use anchor links in my Mail Designer 365 email design?
Importing designs and preferences from older Mail Designer versions
How to create an in-email link to a calendar event
I added MailChimp placeholders into my Mail Designer 365 email design. Can I preview them in MailChimp before sending?
How can I map FileMaker field names to Mail Designer 365 placeholders?
Why does the desktop show one font and on iPhone another font?
How do I convert my Mail Designer 365 email design to a JPG or PNG file?
How can I edit my background in Mail Designer 365?
Is it possible to there a way to customize Newsletter text for the phone that does not affect the text for the computer screen?
Can I see an example of Mail Designer 365 HTML code?
What should I consider if I cancel my sending plan and switch to the free plan?
Why is my newsletter being cut off in Gmail?
How can I download more web fonts in Mail Designer 365?
Is the session really free?
How do I add borders to my photos?
Why do SMTP newsletters get blocked by Gmail, Yahoo, and other email providers?
Are MailChimp features supported?
Mailchimp upload says API Key has been revoked
Using custom HTML code in Mail Designer 365
Can I render email previews for various email clients like Outlook versions, Hotmail, Gmail, Windows 10 Mail, Android emails, etc. in Mail Designer 365?
Why should I use text styles in Mail Designer 365?
Will my existing templates continue to work and look good in Mail Designer 365?
Mail Designer 365 doesn't recognize my purchase / can't find my plan?
My email looks fine but images aren't being displayed properly via the Mailchimp view in browser link
Which features are available with which plans?
How can I update my payment method?
How come Mail Designer 365 does not support HTML 5 video tags?
Our current email integration hard-codes the template into the scripts—every change requires a developer. How does it work with the Mail Designer integration?
How do I send the debug logs of Mail Designer 365?
Can I add tables in my Mail Designer 365 email design?
Can I see how my email campaign performed?
How do I turn off the hyphenation in Mail Designer 365?
How can I activate the auto save functionality for Mail Designer 365?
I want to purchase a Small Business Plan
Is there a subscription model for Mail Designer?
How can I combine different graphic elements in Mail Designer 365?
What are the main disadvantages of SMTP sending for email marketing?
Will I still be able to access my Mail Designer templates after my Design Plan ends?
How do I rotate objects in Mail Designer 365?
What is an API key?
Why aren't my images showing up in MailChimp?
How do I migrate my designs on a second Mac if I already started Mail Designer 365 without migrating the designs in the initial dialog?
Why am I seeing the Mailchimp logo in my newsletter after I export?
How do I add a GIF into my email design in Mail Designer 365?
Missing Plug In in Mail Designer: why does this message appear and what can I do?
How do I duplicate layout blocks in Mail Designer 365?
What is the difference between a text area and an image area in Mail Designer 365?
Where are the .jpg or .png files stored on my Mac for the stock patterns, textures, textiles, images, etc. in Mail Designer 365?
How do I copy and paste text, and make sure that the style is kept the same in Mail Designer 365?
How do I turn off the hyphenation in Mail Designer 365?
How do I redirect with Apple Mail?
Why is a link in my Mail Designer 365 email design being applied to the entire image area instead of my button or shape?
My Mail Designer 365 email design looks perfect on my device; but when I send my test mails or preview the template on my email service provider, the text formatting of my email template becomes jumbled up.
How can i import my MailChimp Contact list into Mail Designer Campaigns?
Is my email text selectable or can it be copied?
How can I add different social media buttons with different links to my Mail Designer 365 email template?
Can I add WeVideo videos to my Mail Designer 365 email template?
Where can I find my invoice for Mail Designer 365?
Is there a way to have my layout blocks reserve somewhere, so I can just pick the relevant ones whenever I am designing a new email in Mail Designer 365?
Can I share my Mail Designer 365 email newsletter as an email attachment?
How do I delete the custom content (graphics, images, etc.) I have added?
Can I create an email design with just image elements?
TextScout AI Beta: Credits
Is Mail Designer 365 a paid upgrade?
Can I add an MP3 with the Mail Designer 365 emails?
How do I create an email link in Mail Designer?
How can I adjust the radius of text box corners in order to make its corners rounded in Mail Designer 365?
How do I enable beta or nightly versions in Mail Designer?
What should I be aware of when I use text in an image area?
How can I add a text link in my Mail Designer 365 email design?
SMTP Account: Why am I receiving an error message when I try to send from my iCloud account?+
How can I create a border for my entire Mail Designer 365 email design document?
I can't purchase a subscription and I need to upgrade my software for the new macOS version
How can I recreate a graphic design in Mail Designer while still using real text?
How can I personalize a Mail Designer email with names, codes, or passwords?
How do I only send or export the desktop version in Mail Designer 365?
What is a Newsletter?
iOS Mail is showing "Unable to load remote content privately"
Is Mail Designer 365 available for the iPad?
How do I save my email design? Where can I find my saved design?
What can I still do with my Mail Designer templates without an active Design Plan?
With Mail Designer 365, is it possible to embed a video in an email that will play directly in the email?
Why can't Mail Designer 365 open Mail Designer Standard documents and get the same results?
I would like to send a mailing with Gmail or another public email service as the sender address through the Mail Designer delivery service. Why is that not a good idea?
Can I use Mail Designer 365 to create surveys?
Can my colleague with a Windows PC also give feedback on my design?
Can I cross-upgrade my Mail Designer 365 plan?
What videos can I use in video placeholders in my Mail Designer 365?
Do you offer a spam testing service?
How do I use Mail Designer 365's Design Ideas page?
Why does the Mail Designer 365 system not recognize my VAT number even though it is recognized by VIES (VAT Information Exchange System)?
Can I import my designs from other providers into Mail Designer 365?
Can I continue working with my Mail Designer templates if I reactivate my Design Plan later?
How can I use selectable text in an image-based Mail Designer layout?
Why do email images sometimes load slowly, and what can I do in Mail Designer?
Which sending method should I use for a small personalized campaign in Mail Designer?
Can I print my template or export it as a PDF file?
Can I upgrade to Mail Designer 365 from an older version of Mail Designer?
What do I need to know before I use Unsplash photos?
My plan expired. Can I re-subscribe with my existing options?
How can I add multiple links in an image within my Mail Designer 365 email design?
How can I lend an email design I have been working on in Mail Designer 365?
Which Mail Designer plan is right for my email project?
Which Mailchimp API version does Mail Designer 365 use?
I forgot my password for my Mail Designer account.
Why aren't my image alt texts being displayed properly in Apple Mail?
I need more time. Can I book more sessions?
Why does Mail Designer 365 prompt me to sign in every time I want to use the app?
How do I export my email design as a .zip file in Mail Designer 365?
Can I adjust the opacity of my photos with Mail Designer 365?
How do I resize an image in Mail Designer?
Why can’t I set my mobile content to appear full width?
How do I create transparent effects with Mail Designer 365?
Can I create newsletters with Mail Designer 365 on my iPad Pro?
BCC in Mails – What You Need to Know
Can I import/transfer my Mail Designer Standard Templates into Mail Designer 365?
Can I use Mail Designer to convert a Photoshop image into an HTML email?
What is the difference between Mail Designer 365 Business and Mail Designer 365 Premium Business?
Do I have to manually create the mobile version for every email design in Mail Designer 365?
I bought Mail Designer 365 in the Mac App Store, but the App still tells me it is in Demo mode
Why do my test emails appear in my spam folder?
SMTP account: Unable to authenticate with your username and password
I accidentally deleted Mail Designer 365 from my Mac. What should I do?
Why is my Mail Designer version no longer supported?
How is Mail Designer 365 different with a trial license versus a purchased license?
Can I create newsletters with Mail Designer 365 on my iPhone?
What are the different team roles and what do they mean?
My email account password is being rejected, but I'm sure it's right?
How can I add a background to my Mail Designer 365 email template?
What is TextScout AI and how can I use it?
Can I use Mail Designer 365 to make a section where customers can submit their information or feedback and send it back to me after I sent the email?
How do I sign up for MailChimp?
Is there an educational discount available for Mail Designer 365?
How can I use the stock buttons in Mail Designer 365?
My Campaign Monitor API key is not working
Why isn't my GIF being displayed correctly in Outlook?
Does Mailchimp host my images when I export my template from Mail Designer 365?
How to send us your Design file
I need to change something on my Mail Designer 365 invoice.
I want to test Mail Designer 365, but can't use certain features in the demo. What can I do?
How can I add an Unsubscribe Link to my template for uploading it to Campaign Monitor?
Why does the desktop show one font and on iPhone another font even though it is the same email design?
Which software could be responsible for Mail Designer 365 not working properly on my system?
Does Mail Designer 365 support sending via Apple Mail?
How do I add a Mailchimp Placeholder to my design which isn't on the list?
What is the difference between locally saved Mail Designer templates and designs saved in projects?
Why am I seeing Mailchimp campaigns with strange names like MailDesigner365-Temporary-188997-574102002.966161?
What kind of GIFs should I use for my Mail Designer 365 email designs?
How do I access my backed up templates?
The preview device I want to use is not listed in Mail Designer 365. What do I do?
Is it possible to send emails that are created in Mail Designer 365 via Outlook?
How can I check my Mail Designer 365 email template for any issues?
How can I export my Mail Designer 365 email design as a webpage or an HTML file?
Can I use Direct Mail to send my Mail Designer 365 email designs?
What happens to my original image files when I export my design as HTML?
How can I spell check based on a language I choose in Mail Designer 365?
What are "responsive newsletters"?
My pictures are not appearing in my email template, how do I fix this?
I'm seeing an API error when I try to upload my designs to Mailchimp
Can I test the HTML export before I buy a plan?
Can I edit my newsletter text outside of Mail Designer 365 if I want to change something?
Can I use external images with Mail Designer 365?
Which macOS versions does Mail Designer 365 support?
My email design looks wrong after I upload it to Mailchimp
Does Mail Designer 365 work with macOS 15?
How do I activate Mail Designer 365?
What are Blend Modes?
Why does the font change when I lend the Mail Designer 365 email template I created to another person?
Can I place text over a background image in Mail Designer?
How to add Shopify liquid variables to a custom email template
How do I configure my own email account in Mail Designer 365?
How do I turn on automatic hyphenation in Mail Designer 365?
Why am I receiving an error message when I try to send emails via my Gmail account?
Will Mail Designer 365 check my email for errors before I send?
My test email was not delivered to my inbox but I received a delivery confirmation. Where is it?
How can I set up my T-Online email address in Mail Designer 365 as an SMTP account?
Mail Designer 365 startup takes a long time
Error message when sending: An unexpected error occurred (1)
Can I optimize the inbox preview with Mail Designer 365?
Does Adobe style snap alignment work in Mail Designer 365?
How do I start with a mostly blank design in Mail Designer?
Why should I choose Mail Designer 365 sending over my standard SMTP?
How do I disable automatic updates in Mail Designer?
Is there a way to create an entire email that is left justify with Mail Designer 365?
Which devices will display the mobile version of my newsletter?
What is a two-factor authentication? How does two-factor authentication affect my Apple ID?
How long are Mail Designer project files kept if I stop using my Design Plan?
How can I get early access to beta versions of Mail Designer 365?
Why are not all of my GIFs animating?
SMTP account: Mail Designer could not establish a connection to the server
What are email designs?
Can I update the email design later?
How can I get direct help and support with my design or certain features?
How can I insert a MailChimp or Campaign Monitor placeholder in my Mail Designer 365 email design?
Why should I cross-upgrade from Small Business?
Can I use keyboard shortcuts in Mail Designer 365?
I have scheduled a Newsletter Campaign and I need to change the design, what do I do?
Can I use keyboard shortcuts to align different objects in Mail Designer 365?
What is email template design?
I need a layout block with a certain feature for Mail Designer 365, can I build it?
Why am I experiencing formatting issues when I copy in text from another program?
Images aren't showing up on macOS 11 Big Sur
How do I print my Mail Designer 365 email design?
SMTP Account: Error message when sending: An unexpected error occurred (1)
What happens to my designs if I cancel my Mail Designer plan?
How to edit a link in an email after sending
SMTP account: General errors
How does Mail Designer Campaigns handle FROM email addresses like Gmail or Mac.com addresses?
I only see the Desktop version of my Mail Designer 365 Newsletter. How do I activate the mobile version?
How do I balance image quality and loading speed in Mail Designer?
No images showing in iOS Mail
How can I test different sending options in Mail Designer before a campaign?
Does Mail Designer 365 work on Macs with Apple M1 + M2 chips?
Why does my design have a margin on the right side on mobile devices like smartphones?
Is Mail Designer 365 available for Windows?
Which servers is Mail Designer 365 talking to?
Can I add an “unsubscribe” text button for Campaign Monitor?
Which operating systems does TextScout AI work with?
Does third party security software affect Mail Designer 365? How can I fix this?
Mail on Mac shows “This message contains remote content”
No images showing in Mail on Mac
How can I send emails using my own SMTP email account?
How do I change the background of a text area in Mail Designer 365?
How can I add custom placeholder variables in Mail Designer 365?
I can't find my stationery packs in Mail Designer 365 - can I still use them?
Why are some links in my design not showing up after export?
PayPal error: How to reconnect PayPal
Why is email sending no longer working after switching to Microsoft 365?
Can email provider domains be verified?
How can I access different versions of my Mail Designer 365 email designs?
I need help with choosing a font for my Mail Designer 365 email design. Do you have any suggestions for fonts?
My GIF is acting differently following export or some frames are missing. Why?
How can I display an animated gif in high resolution for retina screens?
Where are my images hosted?
My images aren't being displayed in the Mailchimp Preview Mode
My design looks broken when I use certain email apps in dark mode
How can I activate renewal for my plan?
I'd like to send more emails via Direct Mail. How can I purchase additional Email Stamps?
How can I change the default placeholder text?
What is a MAIL FROM domain and when do I need one?
The HTML version of my design does not recognize my font changes
What is restricted compatibility for HTML export?
How can I cancel my Mail Designer plan?
Need support on email design issues in Mail Designer 365? Invite us and we'll help you troubleshoot!
 

We’re here to help

If you're running into issues with your email design in Mail Designer 365, our support team is happy to assist you. The best way for us to provide fast and effective help is for you to save your design to your TeamCloud and invite us to your team. Follow the steps below:

Step 1: Move your design to TeamCloud

If the design isn't already stored in TeamCloud, move it there like this:

  • Open the Design Chooser in Mail Designer 365
  • Drag and drop your design into your TeamCloud folder

    • FAQ Image - MoveDesignToTeamCloud.jpg

    Step 2: Invite our support team

    Next, invite us to your team so we can access your design:

  • In the left sidebar, go to Participants & Settings

    • FAQ Image - ParticipantsInSidebar.jpg

  • Click Invite participants

    • FAQ Image - InviteParticipant.jpg

  • Enter the email address support@equinux.com, keep the role set to Member, then click Invite

    • FAQ Image - InviteSupport.jpg

    Step 3: Contact support

    After inviting us, send us a short support request from inside Mail Designer 365:

  • Go to the Help menu
  • Select Contact support (includes App Logs)...

    • FAQ Image - Help-ContactSupport.jpg

  • In the form that opens, add a subject and describe the issue you're experiencing
  • You can also attach screenshots or drop files to help us better understand the problem

    • FAQ Image - IssueDescription.jpg

    Make sure the box for Extended Diagnostics (14 Days) is checked — this helps us analyze any design-specific problems more thoroughly.

    That’s it!

    Once we receive your invite and message, we’ll be able to take a closer look and help you resolve your design issue quickly.

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    KH2269 | Aug 14, 2025 | Link to this FAQ
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    How do I choose the right Mail Designer plan for use with the Mail Designer API?
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