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Should I choose a monthly or yearly Mail Designer plan?
Mail Designer 365 Plain text export to Campaign Monitor & MailChimp
How do I embed a "Subscribe" link in MailChimp?
What are "responsive newsletters"? Can I create responsive email designs with Mail Designer 365?
When I copy & paste my images from Apple Pages, Mail Designer always tells me that they are low resolution.
My Mail Designer 365 email design or formatting is displayed incorrectly in the Mailchimp "Edit" view
Do you offer monthly Mail Designer 365 plans?
Is SMTP sending suitable for small client updates or Direct Mail?
What will happen in the free session?
How do I create a list in my Mail Designer 365 email newsletter?
Why do I get an "Upgrade your license" error when saving a local document on my Essential plan?
What can I use my free session for?
How do DKIM, SPF, and DMARC affect SMTP email deliverability?
Why does the image resolution change when I copy & paste my Mail Designer 365 email design into Outlook?
What should I do before I try a beta version of Mail Designer 365?
I'm getting a Keychain error message when signing in
I am seeing a message "account locked for security reasons"?
 

Mail Designer 365 is licensed per user. That means each person using Mail Designer 365 needs their own license.

To prevent security issues, account sign-ins are checked by an automatic system. There are multiple possible causes that can trigger an account lock:

  • Sharing one account with other people
  • The account is being used as a "generic" account (e.g. "Lab computer 1"), instead of being personalized for one person
To fix a locked account being shared with other people
  • Go to my.maildesigner365.com
  • Sign in with your equinux ID
  • Go to "Store" and choose "Add plans…"
  • Add additional licenses for each person that needs Mail Designer access and complete your order
  • Once you have the correct number of licenses for your team, assign the new licenses to your co-workers – check out our Team Setup Guide for step-by-step instructions

Once you have completed these steps, please contact our support team and include your equinux ID and order confirmation number. A team member will review your details and will be able to lift the restrictions on your account.

For any other questions, please reach out to our Mail Designer Team.

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KH2109 | Aug 14, 2025 | Link to this FAQ
Mail Designer 365 (Mac)
What is the best alternative to SMTP sending for newsletters?
How come when people forward my Mail Designer 365 email templates, some of objects, including photos and text, are misaligned?
How can I back up my designs?
Is there a way to sync my Mail Designer 365 designs between multiple Macs?
How can I add a link to an image area for my social media accounts in Mail Designer 365?
How can I uninstall Mail Designer?
Can I delete a contact list and upload a new one?
Can my email recipients play videos directly within the Mail Designer 365 email design if hosted by Dropbox?
My newsletter looks wrong in Windows 10 Mail. What can I do?
Can I use my own SMTP with Mail Designer 365?
Why are my newsletter images appearing blurry in my email?
Can I use multiple text styles within a text area in Mail Designer 365?
Is there a free trial for Mail Designer 365?
Can columns be adjusted in Mail Designer 365?
How do I forward my email template without altering the email design?
Where can I find my Mail Designer templates in Finder and Time Machine?
Can I use anchor links in my Mail Designer 365 email design?
Importing designs and preferences from older Mail Designer versions
How to create an in-email link to a calendar event
I added MailChimp placeholders into my Mail Designer 365 email design. Can I preview them in MailChimp before sending?
How can I map FileMaker field names to Mail Designer 365 placeholders?
Why does the desktop show one font and on iPhone another font?
How can I update my payment method?
How do I convert my Mail Designer 365 email design to a JPG or PNG file?
How can I edit my background in Mail Designer 365?
Is it possible to there a way to customize Newsletter text for the phone that does not affect the text for the computer screen?
Can I see an example of Mail Designer 365 HTML code?
What should I consider if I cancel my sending plan and switch to the free plan?
Why is my newsletter being cut off in Gmail?
How come Mail Designer 365 does not support HTML 5 video tags?
How can I download more web fonts in Mail Designer 365?
Is the session really free?
How do I add borders to my photos?
Why do SMTP newsletters get blocked by Gmail, Yahoo, and other email providers?
Are MailChimp features supported?
Mailchimp upload says API Key has been revoked
Using custom HTML code in Mail Designer 365
Can I render email previews for various email clients like Outlook versions, Hotmail, Gmail, Windows 10 Mail, Android emails, etc. in Mail Designer 365?
Why should I use text styles in Mail Designer 365?
Will my existing templates continue to work and look good in Mail Designer 365?
I want to purchase a Small Business Plan
Mail Designer 365 doesn't recognize my purchase / can't find my plan?
My email looks fine but images aren't being displayed properly via the Mailchimp view in browser link
Which features are available with which plans?
Our current email integration hard-codes the template into the scripts—every change requires a developer. How does it work with the Mail Designer integration?
How do I send the debug logs of Mail Designer 365?
Can I add tables in my Mail Designer 365 email design?
Can I see how my email campaign performed?
How do I turn off the hyphenation in Mail Designer 365?
How can I activate the auto save functionality for Mail Designer 365?
Is there a subscription model for Mail Designer?
How can I combine different graphic elements in Mail Designer 365?
What are the main disadvantages of SMTP sending for email marketing?
Will I still be able to access my Mail Designer templates after my Design Plan ends?
How do I rotate objects in Mail Designer 365?
What is an API key?
Why aren't my images showing up in MailChimp?
How can I create a border for my entire Mail Designer 365 email design document?
How do I migrate my designs on a second Mac if I already started Mail Designer 365 without migrating the designs in the initial dialog?
Why am I seeing the Mailchimp logo in my newsletter after I export?
How do I add a GIF into my email design in Mail Designer 365?
Missing Plug In in Mail Designer: why does this message appear and what can I do?
How do I duplicate layout blocks in Mail Designer 365?
What is the difference between a text area and an image area in Mail Designer 365?
Where are the .jpg or .png files stored on my Mac for the stock patterns, textures, textiles, images, etc. in Mail Designer 365?
How do I copy and paste text, and make sure that the style is kept the same in Mail Designer 365?
How do I turn off the hyphenation in Mail Designer 365?
How do I redirect with Apple Mail?
Why is a link in my Mail Designer 365 email design being applied to the entire image area instead of my button or shape?
My Mail Designer 365 email design looks perfect on my device; but when I send my test mails or preview the template on my email service provider, the text formatting of my email template becomes jumbled up.
How can i import my MailChimp Contact list into Mail Designer Campaigns?
Is my email text selectable or can it be copied?
How can I add different social media buttons with different links to my Mail Designer 365 email template?
Can I add WeVideo videos to my Mail Designer 365 email template?
Where can I find my invoice for Mail Designer 365?
Is there a way to have my layout blocks reserve somewhere, so I can just pick the relevant ones whenever I am designing a new email in Mail Designer 365?
Can I share my Mail Designer 365 email newsletter as an email attachment?
How do I delete the custom content (graphics, images, etc.) I have added?
Can I create an email design with just image elements?
TextScout AI Beta: Credits
Is Mail Designer 365 a paid upgrade?
Can I add an MP3 with the Mail Designer 365 emails?
How do I create an email link in Mail Designer?
How can I adjust the radius of text box corners in order to make its corners rounded in Mail Designer 365?
How do I enable beta or nightly versions in Mail Designer?
What should I be aware of when I use text in an image area?
How can I add a text link in my Mail Designer 365 email design?
SMTP Account: Why am I receiving an error message when I try to send from my iCloud account?+
I can't purchase a subscription and I need to upgrade my software for the new macOS version
How can I recreate a graphic design in Mail Designer while still using real text?
How can I personalize a Mail Designer email with names, codes, or passwords?
How do I only send or export the desktop version in Mail Designer 365?
What is a Newsletter?
iOS Mail is showing "Unable to load remote content privately"
Is Mail Designer 365 available for the iPad?
How do I save my email design? Where can I find my saved design?
How can I lend an email design I have been working on in Mail Designer 365?
What can I still do with my Mail Designer templates without an active Design Plan?
With Mail Designer 365, is it possible to embed a video in an email that will play directly in the email?
Does Mailchimp host my images when I export my template from Mail Designer 365?
Why can't Mail Designer 365 open Mail Designer Standard documents and get the same results?
I would like to send a mailing with Gmail or another public email service as the sender address through the Mail Designer delivery service. Why is that not a good idea?
Can I use Mail Designer 365 to create surveys?
Can my colleague with a Windows PC also give feedback on my design?
Can I cross-upgrade my Mail Designer 365 plan?
What videos can I use in video placeholders in my Mail Designer 365?
Can I use Mail Designer to convert a Photoshop image into an HTML email?
Do you offer a spam testing service?
How do I use Mail Designer 365's Design Ideas page?
Why does the Mail Designer 365 system not recognize my VAT number even though it is recognized by VIES (VAT Information Exchange System)?
Can I import my designs from other providers into Mail Designer 365?
Can I continue working with my Mail Designer templates if I reactivate my Design Plan later?
How can I use selectable text in an image-based Mail Designer layout?
Why do email images sometimes load slowly, and what can I do in Mail Designer?
Which sending method should I use for a small personalized campaign in Mail Designer?
Can I print my template or export it as a PDF file?
Can I upgrade to Mail Designer 365 from an older version of Mail Designer?
What do I need to know before I use Unsplash photos?
My plan expired. Can I re-subscribe with my existing options?
How can I add multiple links in an image within my Mail Designer 365 email design?
Which Mail Designer plan is right for my email project?
Which Mailchimp API version does Mail Designer 365 use?
I forgot my password for my Mail Designer account.
Why aren't my image alt texts being displayed properly in Apple Mail?
I need more time. Can I book more sessions?
Why does Mail Designer 365 prompt me to sign in every time I want to use the app?
How do I export my email design as a .zip file in Mail Designer 365?
Can I adjust the opacity of my photos with Mail Designer 365?
How do I resize an image in Mail Designer?
Why can’t I set my mobile content to appear full width?
How do I create transparent effects with Mail Designer 365?
Can I create newsletters with Mail Designer 365 on my iPad Pro?
BCC in Mails – What You Need to Know
Can I import/transfer my Mail Designer Standard Templates into Mail Designer 365?
What is the difference between Mail Designer 365 Business and Mail Designer 365 Premium Business?
Do I have to manually create the mobile version for every email design in Mail Designer 365?
I bought Mail Designer 365 in the Mac App Store, but the App still tells me it is in Demo mode
Why do my test emails appear in my spam folder?
SMTP account: Unable to authenticate with your username and password
I accidentally deleted Mail Designer 365 from my Mac. What should I do?
What kind of GIFs should I use for my Mail Designer 365 email designs?
Why is my Mail Designer version no longer supported?
How is Mail Designer 365 different with a trial license versus a purchased license?
Can I create newsletters with Mail Designer 365 on my iPhone?
What are the different team roles and what do they mean?
My email account password is being rejected, but I'm sure it's right?
How can I add a background to my Mail Designer 365 email template?
What is TextScout AI and how can I use it?
Can I use Mail Designer 365 to make a section where customers can submit their information or feedback and send it back to me after I sent the email?
How do I sign up for MailChimp?
Can I edit my newsletter text outside of Mail Designer 365 if I want to change something?
Is there an educational discount available for Mail Designer 365?
My email design looks wrong after I upload it to Mailchimp
How can I use the stock buttons in Mail Designer 365?
My Campaign Monitor API key is not working
Why isn't my GIF being displayed correctly in Outlook?
How to send us your Design file
I need to change something on my Mail Designer 365 invoice.
I want to test Mail Designer 365, but can't use certain features in the demo. What can I do?
How can I add an Unsubscribe Link to my template for uploading it to Campaign Monitor?
Why does the desktop show one font and on iPhone another font even though it is the same email design?
Which software could be responsible for Mail Designer 365 not working properly on my system?
Does Mail Designer 365 support sending via Apple Mail?
How do I add a Mailchimp Placeholder to my design which isn't on the list?
What is the difference between locally saved Mail Designer templates and designs saved in projects?
My test email was not delivered to my inbox but I received a delivery confirmation. Where is it?
Why am I seeing Mailchimp campaigns with strange names like MailDesigner365-Temporary-188997-574102002.966161?
How do I access my backed up templates?
The preview device I want to use is not listed in Mail Designer 365. What do I do?
Is it possible to send emails that are created in Mail Designer 365 via Outlook?
How can I check my Mail Designer 365 email template for any issues?
How can I export my Mail Designer 365 email design as a webpage or an HTML file?
Can I use Direct Mail to send my Mail Designer 365 email designs?
What happens to my original image files when I export my design as HTML?
How can I spell check based on a language I choose in Mail Designer 365?
What are "responsive newsletters"?
My pictures are not appearing in my email template, how do I fix this?
I'm seeing an API error when I try to upload my designs to Mailchimp
Can I test the HTML export before I buy a plan?
Can I use external images with Mail Designer 365?
Which macOS versions does Mail Designer 365 support?
Does Mail Designer 365 work with macOS 15?
How do I activate Mail Designer 365?
What are Blend Modes?
Why does the font change when I lend the Mail Designer 365 email template I created to another person?
Can I place text over a background image in Mail Designer?
How to add Shopify liquid variables to a custom email template
How do I configure my own email account in Mail Designer 365?
How do I turn on automatic hyphenation in Mail Designer 365?
Why am I receiving an error message when I try to send emails via my Gmail account?
Will Mail Designer 365 check my email for errors before I send?
How can I set up my T-Online email address in Mail Designer 365 as an SMTP account?
Mail Designer 365 startup takes a long time
Error message when sending: An unexpected error occurred (1)
Can I optimize the inbox preview with Mail Designer 365?
Does Adobe style snap alignment work in Mail Designer 365?
How do I start with a mostly blank design in Mail Designer?
Why should I choose Mail Designer 365 sending over my standard SMTP?
How do I disable automatic updates in Mail Designer?
Is there a way to create an entire email that is left justify with Mail Designer 365?
Which devices will display the mobile version of my newsletter?
What is a two-factor authentication? How does two-factor authentication affect my Apple ID?
I need help with choosing a font for my Mail Designer 365 email design. Do you have any suggestions for fonts?
How long are Mail Designer project files kept if I stop using my Design Plan?
How can I get early access to beta versions of Mail Designer 365?
Why are not all of my GIFs animating?
SMTP account: Mail Designer could not establish a connection to the server
What are email designs?
Can I update the email design later?
How can I get direct help and support with my design or certain features?
How can I insert a MailChimp or Campaign Monitor placeholder in my Mail Designer 365 email design?
Why should I cross-upgrade from Small Business?
Can I use keyboard shortcuts in Mail Designer 365?
I have scheduled a Newsletter Campaign and I need to change the design, what do I do?
Can I use keyboard shortcuts to align different objects in Mail Designer 365?
What is email template design?
I need a layout block with a certain feature for Mail Designer 365, can I build it?
Why am I experiencing formatting issues when I copy in text from another program?
Images aren't showing up on macOS 11 Big Sur
How do I print my Mail Designer 365 email design?
SMTP Account: Error message when sending: An unexpected error occurred (1)
What happens to my designs if I cancel my Mail Designer plan?
How to edit a link in an email after sending
SMTP account: General errors
How does Mail Designer Campaigns handle FROM email addresses like Gmail or Mac.com addresses?
I only see the Desktop version of my Mail Designer 365 Newsletter. How do I activate the mobile version?
How do I balance image quality and loading speed in Mail Designer?
No images showing in iOS Mail
How can I test different sending options in Mail Designer before a campaign?
Does Mail Designer 365 work on Macs with Apple M1 + M2 chips?
Why does my design have a margin on the right side on mobile devices like smartphones?
Is Mail Designer 365 available for Windows?
Which servers is Mail Designer 365 talking to?
Can I add an “unsubscribe” text button for Campaign Monitor?
Which operating systems does TextScout AI work with?
Does third party security software affect Mail Designer 365? How can I fix this?
Mail on Mac shows “This message contains remote content”
No images showing in Mail on Mac
How can I send emails using my own SMTP email account?
How do I change the background of a text area in Mail Designer 365?
How can I add custom placeholder variables in Mail Designer 365?
I can't find my stationery packs in Mail Designer 365 - can I still use them?
Why are some links in my design not showing up after export?
PayPal error: How to reconnect PayPal
Why is email sending no longer working after switching to Microsoft 365?
Can email provider domains be verified?
How can I access different versions of my Mail Designer 365 email designs?
My GIF is acting differently following export or some frames are missing. Why?
How can I display an animated gif in high resolution for retina screens?
Where are my images hosted?
My images aren't being displayed in the Mailchimp Preview Mode
My design looks broken when I use certain email apps in dark mode
How can I activate renewal for my plan?
I'd like to send more emails via Direct Mail. How can I purchase additional Email Stamps?
How can I change the default placeholder text?
What is a MAIL FROM domain and when do I need one?
The HTML version of my design does not recognize my font changes
What is restricted compatibility for HTML export?
How can I cancel my Mail Designer plan?
Need support on email design issues in Mail Designer 365? Invite us and we'll help you troubleshoot!
Do you provide courses for Mail Designer 365?
I want to send specific campaigns to different email lists. How can I do this?
My regular AOL password isn't working when I set up my email account
I use Filezilla or another FTP service. How can I make sure that my images work?
Why are the pictures in my email not showing in Outlook?
How do I add emojis and symbols to my text in Mail Designer 365?
Some emails from my campaign went to spam; what do I do now?
Why can’t I save or test my designs in the demo version?
Can I add video links into the mobile version of my Mail Designer 365 email design?
How can I purchase additional stamps?
What are the different sending options in Mail Designer 365?
Is it possible to activate Family Sharing for Mail Designer?
Is it possible to integrate Mail Designer with other apps or services? Does it offer an API?
How can I make an image or artwork clickable in Mail Designer?
How can I update my address, email or invoice details?
How can I get email pictures to show in Outlook?
How can website visitors sign up to my email list?
How to end the Mac App Store demo
Looking for your invoice?
Does Mail Designer offer HTML export?
How much is MailChimp?
What is my MailChimp API key?
Can I edit my design after I've uploaded it to MailChimp?
How can I use certain MailChimp features with my design?
How can I add an Unsubscribe Link to my template for uploading it to MailChimp?
Why are phone numbers from Mail Designer emails blue when viewed on an iPhone?
How do I change the language settings of my software?
What forms of payment do you accept?
Can I use my software on multiple computers?
Is there a deadline for canceling my subscription if I wish to opt out?
Will I get a partial refund if I decide I want to opt out of my subscription?
How do I add an app into my Applications folder?
How do I cancel my subscription in the App Store?
How to set up a Mail Designer 365 Team
What is the difference between test emails and individual emails?
Who can use Crew Chat?
Why does my team need Crew Chat?
What is Mail Designer 365 Campaigns?
What is DKIM and why should I use it?
What is SPF and why should I use it?
What is DMARC and why should I use it?
Step-by-step: How do I store DKIM, SPF and DMARC information on my domain so that my emails reach the recipient and are not marked as spam.
Why am I seeing a Mail Designer 365 banner under my email campaign?
Why does my design need an unsubscribe link?
How can I add a unsubscribe link to my campaign design?
Importing contacts to Mail Designer 365 campaigns using CSV Files
How can I send a test email to my second email address?
Can I still send SMTP Mails to multiple recipients with the new DKIM limitations?
After sending out an email campaign, the text is sometimes displayed wrong in certain email clients such as gmail. How can I fix this?
Am I eligible for a refund?
Can I import my Campaign Monitor lists to use with Mail Designer 365 Campaigns?
What are stamps and how many do I need?
Is it possible to send to email Groups using Mail Designer Campaigns?
What is the difference between sending emails with Mail Designer Campaigns and using "Direct Mail" in the Mail Designer App?
When should you choose Direct Mail versus a Mail Designer 365 Campaign?
Is it advisable to use SendX as a newsletter service in conjunction with Mail Designer 365?
I want to verify my own domain for email sending with Mail Designer, but the domain is managed by someone else. How should I proceed?
Why do my emails go to spam if I only use image areas or too many images, and how can I improve this?
How to determine good/bad unsubscribe rate for newsletters?
How Can I Address Email Deliverability Issues and Improve Gmail Deliverability?
Is email marketing dead?
Can I send email blasts without using my own domain?
How can I add or change DNS entries of my Domain?
I sent an email campaign with Mail Designer 365. Where can I view the statistics and reports for the campaign?
What is the Mail Designer 365 FileMaker Integration API?
How does the integration work with FileMaker?
Which Mail Designer 365 license do I need for the FileMaker Integration API?
Does the Mail Designer 365 FileMaker Integration API work on iPhone and iPad?
Which FileMaker versions can I use the Mail Designer 365 FileMaker API with?
Which kinds of emails can I send using the Mail Designer 365 FileMaker Integration API?
Can I use image placeholders in Mail Designer 365?
Can I see if my email was opened? Email tracking & campaign stats in Mail Designer 365
Why do I need placeholders in my contacts?
How do I define the FROM addresses that I can use in my FileMaker / Mail Designer 365 integration?
How do I set the Mail Designer 365 Template ID?
How do I get started with the Mail Designer integration?
How is the integration technically implemented? Is it a FileMaker plug-in?
Can I add attachments (like PDFs) to my Mail Designer templates using the FileMaker API?
Do I need HTML knowledge to create attractive emails with Mail Designer and integrate them into FileMaker?
I’m a FileMaker developer creating custom solutions for my clients. How can I use Mail Designer 365 to offer attractive HTML emails directly from my FileMaker solution?
I’m a FileMaker developer. How can I handle billing with my client? What does my client need to pay?
I’m a FileMaker developer. Can I manage all my clients within a single Mail Designer 365 team?
I have questions about the Mail Designer 365 API integration. Who can I contact?
I would like to send Mail Designer templates via API. How can I do that?
How do I choose the right Mail Designer plan for use with the Mail Designer API?
I’d like to test Mail Designer 365 together with the API integration / FileMaker API integration. Is there a trial license available?
Why am I getting an error with the Mail Designer Filemaker integration despite following the instructions?
Can I link FileMaker data with Mail Designer templates?
How do I get my free session?
Is there a difference between the software you sell on your website and the version on the Mac App Store?
How do I take a screenshot on the Mac?
How do I perform a force quit on the Mac?
How can I cancel my subscription on the App Store?
Unrecognized charge from equinux
I would like a refund of my purchase
I'm getting an error message uploading to Mailchimp
My credit card payment was denied?
How can I update the address or email address of my equinux ID?
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
Legacy Mail Designer versions - End of support
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
Download warning in Safari?
On your page I see the prices in USD but in the store it says Euro. Can I pay in USD?
How can I manage Apple AppStore or Google Playstore subscriptions?
I can't complete my order via credit card
CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware
CleanMyMac X claims Mail Designer 365 is infected by XCSSET
How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?
Is 2FA available for my account?
Why don’t mailto: links open when tapped in Mail on iPhone?
Why can't I see mailto links in my Link Report?
How do I delete my account?
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