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Why can't I see our TeamCloud connection? - KH1961

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Where can I assign my team members a VPN Tracker plan?
Can I contact you if I need help?
Can I undo Remote Connection Wipe?
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
What plan do I need for Remote Connection Wipe?
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
What would I need Remote Connection Wipe for?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
How is VPN Tracker 365 different with a demo license versus a purchased license?
How does Personal Safe deal with data conflicts?
Where can I manage my VPN Tracker accounts?
What is a Hash Mismatch?
What is a "Peer Hangup" error?
Using VPN Tracker in teams
Why can't I see our TeamCloud connection?
 

If you're not able to access your team's VPN connection via TeamCloud, please check the following:

  • Make sure you have the latest version of VPN Tracker 365.
  • You'll need to be a member of your company's VPN Tracker Team – contact your IT person if you haven't been added.
  • If you have just been added to your Team, your Team manager will need to launch VPN Tracker or go to my.vpntracker.com to complete your TeamCloud setup.
  • If you see some, but not all of your Team's TeamCloud connections, you may need to upgrade your license to access them all.

If your question isn't answered above, please get in touch.

You may also be interested in the following FAQs:
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KH1961 | Apr 14, 2026 | Link to this FAQ
my.vpntracker.com VPN Tracker for Mac
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What is VPN Tracker?
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Does VPN Tracker support all major VPN protocols?
Can VPN Tracker replace my Windows VPN client?
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Is VPN Tracker compatible with M1 and M2 Macs?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
Do I need to reconfigure my firewall or VPN gateway?
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Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
How do I invite equinux Support to my team?
Which file formats can be imported with VPN Tracker?
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