Frequently Asked Questions
My credit card payment was denied?
Some banks may have trouble processing credit card renewals which can cause your card to be denied.
Generally, this can be resolved by a quick phone call to your bank. This should be your first port of call.
Alternatively, you could also try the following:
- Please try updating your card directly on our store page
- Try a card issued by another bank (our store supports Mastercard, Visa and American Express)
- Use PayPal (tip: often a problematic credit card will work when added to PayPal)
You can manage your payment methods under http://store.equinux.com/storefront/subscriptions/.