Frequently Asked Questions
Some kinds of software may cause issues with Mail Designer 365:
- Personal Firewalls
- Protection Software (e.g Virus Scanners, Malware Protection)
Personal Firewalls usually ask the user, if an app should be allowed to send network traffic. It’s important to grant Mail Designer full network access. If you have already added rules for Mail Desinger, please whitelist Mail Designer.
Protection Software often sees authentication traffic as a potential source of threat, as it isn’t able to analyze that traffic because of its very strong encryption. Please ensure Mail Designer is ignored by any protection software running on your Mac and allow this traffic to pass through.
Here are some common examples of the types of apps mentioned above. If you are uncertain whether any of these applications may be installed on your system, try the following:
- Open the app “Terminal”
- Copy and paste the following command:
kextstat | grep -v com.apple
You’ll get a list of all kernel extensions that are not from Apple. Just compare that list with the identifiers in parenthesis below:
- Little Snitch
(at.obdev.nke.LittleSnitch)
- Sophos Anti Virus
(com.sophos.kext.oas, com.sophos.nke.swi)
- Symantec Endpoint Protection / Norton AntiVirus
(com.symantec.kext.SymAPComm, com.symantec.kext.internetSecurity, com.symantec.kext.ips, com.symantec.kext.ndcengine, com.symantec.SymXIPS)