Frequently Asked Questions

‣ Choose “File" > "Export…” 

‣ Save your file. 
‣ Then, find your saved file in the location that you saved it to.
‣ Right-click the file and choose "Compress “YOUR FILE NAME”" in the menu bar:

‣ This will create a .zip file:

Please refer to the following page for further information on how to export your email design as a .zip file:

Exporting as a .zip file guide.

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KH1495 | Aug 13, 2025 | Link to this FAQ

Mail Designer 365 (Mac)

Can I adjust the opacity of my photos with Mail Designer 365?

How do I resize an image in Mail Designer?

How to set up a Mail Designer 365 Team

Why can’t I set my mobile content to appear full width?

How do I create transparent effects with Mail Designer 365?

Can I create newsletters with Mail Designer 365 on my iPad Pro?

BCC in Mails – What You Need to Know

Can I import/transfer my Mail Designer Standard Templates into Mail Designer 365?

Can I use Mail Designer to convert a Photoshop image into an HTML email?

What is the difference between Mail Designer 365 Business and Mail Designer 365 Premium Business?

Do I have to manually create the mobile version for every email design in Mail Designer 365?

I bought Mail Designer 365 in the Mac App Store, but the App still tells me it is in Demo mode

Why do my test emails appear in my spam folder?

SMTP account: Unable to authenticate with your username and password

I accidentally deleted Mail Designer 365 from my Mac. What should I do?

Why is my Mail Designer version no longer supported?

How is Mail Designer 365 different with a trial license versus a purchased license?

Can I create newsletters with Mail Designer 365 on my iPhone?

What are the different team roles and what do they mean?

My email account password is being rejected, but I'm sure it's right?

How can I add a background to my Mail Designer 365 email template?

What is TextScout AI and how can I use it?

Can I use Mail Designer 365 to make a section where customers can submit their information or feedback and send it back to me after I sent the email?

How do I sign up for MailChimp?

My plan expired. Can I re-subscribe with my existing options?

Is there an educational discount available for Mail Designer 365?

How can I use the stock buttons in Mail Designer 365?

My Campaign Monitor API key is not working

Why isn't my GIF being displayed correctly in Outlook?

Does Mailchimp host my images when I export my template from Mail Designer 365?

How to send us your Design file

I need to change something on my Mail Designer 365 invoice.

I want to test Mail Designer 365, but can't use certain features in the demo. What can I do?

How can I add an Unsubscribe Link to my template for uploading it to Campaign Monitor?

I want to verify my own domain for email sending with Mail Designer, but the domain is managed by someone else. How should I proceed?

Why does the desktop show one font and on iPhone another font even though it is the same email design?

Which software could be responsible for Mail Designer 365 not working properly on my system?

Does Mail Designer 365 support sending via Apple Mail?

How do I add a Mailchimp Placeholder to my design which isn't on the list?

How can I add a unsubscribe link to my campaign design?

Why am I seeing a Mail Designer 365 banner under my email campaign?

What is the difference between locally saved Mail Designer templates and designs saved in projects?

Why am I seeing Mailchimp campaigns with strange names like MailDesigner365-Temporary-188997-574102002.966161?

Is it advisable to use SendX as a newsletter service in conjunction with Mail Designer 365?

What kind of GIFs should I use for my Mail Designer 365 email designs?

How do I access my backed up templates?

The preview device I want to use is not listed in Mail Designer 365. What do I do?

Is it possible to send emails that are created in Mail Designer 365 via Outlook?

How can I check my Mail Designer 365 email template for any issues?

How can I export my Mail Designer 365 email design as a webpage or an HTML file?

What is the Mail Designer 365 FileMaker Integration API?

Can I use Direct Mail to send my Mail Designer 365 email designs?

What happens to my original image files when I export my design as HTML?

How can I spell check based on a language I choose in Mail Designer 365?

Am I eligible for a refund?

What are "responsive newsletters"?

My pictures are not appearing in my email template, how do I fix this?

I'm seeing an API error when I try to upload my designs to Mailchimp

Can I test the HTML export before I buy a plan?

Can I edit my newsletter text outside of Mail Designer 365 if I want to change something?

Can I use external images with Mail Designer 365?

How do I choose the right Mail Designer plan for use with the Mail Designer API?

Which macOS versions does Mail Designer 365 support?

My email design looks wrong after I upload it to Mailchimp

Does Mail Designer 365 work with macOS 15?

After sending out an email campaign, the text is sometimes displayed wrong in certain email clients such as gmail. How can I fix this?

How do I activate Mail Designer 365?

What are Blend Modes?

Which Mail Designer 365 license do I need for the FileMaker Integration API?

Can I use image placeholders in Mail Designer 365?

Why does the font change when I lend the Mail Designer 365 email template I created to another person?

Can I place text over a background image in Mail Designer?

How to add Shopify liquid variables to a custom email template

I’d like to test Mail Designer 365 together with the API integration / FileMaker API integration. Is there a trial license available?

How do I configure my own email account in Mail Designer 365?

How do I turn on automatic hyphenation in Mail Designer 365?

Will Mail Designer 365 check my email for errors before I send?

My test email was not delivered to my inbox but I received a delivery confirmation. Where is it?

How can I set up my T-Online email address in Mail Designer 365 as an SMTP account?

Mail Designer 365 startup takes a long time

Can I add attachments (like PDFs) to my Mail Designer templates using the FileMaker API?

Error message when sending: An unexpected error occurred (1)

Can I optimize the inbox preview with Mail Designer 365?

Which FileMaker versions can I use the Mail Designer 365 FileMaker API with?

Does Adobe style snap alignment work in Mail Designer 365?

I have questions about the Mail Designer 365 API integration. Who can I contact?

How do I start with a mostly blank design in Mail Designer?

Why should I choose Mail Designer 365 sending over my standard SMTP?

How do I disable automatic updates in Mail Designer?

Is there a way to create an entire email that is left justify with Mail Designer 365?

Which devices will display the mobile version of my newsletter?

What is a two-factor authentication? How does two-factor authentication affect my Apple ID?

Who can use Crew Chat?

How long are Mail Designer project files kept if I stop using my Design Plan?

When should you choose Direct Mail versus a Mail Designer 365 Campaign?

Is email marketing dead?

How can I get early access to beta versions of Mail Designer 365?

Why are not all of my GIFs animating?

SMTP account: Mail Designer could not establish a connection to the server

What are email designs?

I sent an email campaign with Mail Designer 365. Where can I view the statistics and reports for the campaign?

Can I update the email design later?

How can I get direct help and support with my design or certain features?

Which kinds of emails can I send using the Mail Designer 365 FileMaker Integration API?

How can I insert a MailChimp or Campaign Monitor placeholder in my Mail Designer 365 email design?

Why should I cross-upgrade from Small Business?

Can I use keyboard shortcuts in Mail Designer 365?

I have scheduled a Newsletter Campaign and I need to change the design, what do I do?

Can I use keyboard shortcuts to align different objects in Mail Designer 365?

What is email template design?

I need a layout block with a certain feature for Mail Designer 365, can I build it?

Why am I experiencing formatting issues when I copy in text from another program?

Images aren't showing up on macOS 11 Big Sur

How do I print my Mail Designer 365 email design?

SMTP Account: Error message when sending: An unexpected error occurred (1)

What happens to my designs if I cancel my Mail Designer plan?

SMTP account: General errors

I only see the Desktop version of my Mail Designer 365 Newsletter. How do I activate the mobile version?

How do I balance image quality and loading speed in Mail Designer?

Do I need HTML knowledge to create attractive emails with Mail Designer and integrate them into FileMaker?

No images showing in iOS Mail

How can I test different sending options in Mail Designer before a campaign?

Does Mail Designer 365 work on Macs with Apple M1 + M2 chips?

Why does my design have a margin on the right side on mobile devices like smartphones?

Is Mail Designer 365 available for Windows?

Which servers is Mail Designer 365 talking to?

Can I add an “unsubscribe” text button for Campaign Monitor?

What is SPF and why should I use it?

Why am I receiving an error message when I try to send emails via my Gmail account?

Which operating systems does TextScout AI work with?

Does third party security software affect Mail Designer 365? How can I fix this?

What is Mail Designer 365 Campaigns?

Mail on Mac shows “This message contains remote content”

No images showing in Mail on Mac

How can I send emails using my own SMTP email account?

How can I send a test email to my second email address?

How do I change the background of a text area in Mail Designer 365?

How can I add custom placeholder variables in Mail Designer 365?

I can't find my stationery packs in Mail Designer 365 - can I still use them?

Why are some links in my design not showing up after export?

Can I import my Campaign Monitor lists to use with Mail Designer 365 Campaigns?

PayPal error: How to reconnect PayPal

Can I send email blasts without using my own domain?

Why is email sending no longer working after switching to Microsoft 365?

How can I access different versions of my Mail Designer 365 email designs?

I need help with choosing a font for my Mail Designer 365 email design. Do you have any suggestions for fonts?

My GIF is acting differently following export or some frames are missing. Why?

How can I display an animated gif in high resolution for retina screens?

Can I link FileMaker data with Mail Designer templates?

Where are my images hosted?

My images aren't being displayed in the Mailchimp Preview Mode

What are stamps and how many do I need?

How to determine good/bad unsubscribe rate for newsletters?

My design looks broken when I use certain email apps in dark mode

How can I activate renewal for my plan?

What is the difference between sending emails with Mail Designer Campaigns and using "Direct Mail" in the Mail Designer App?

I'd like to send more emails via Direct Mail. How can I purchase additional Email Stamps?

How can I change the default placeholder text?

The HTML version of my design does not recognize my font changes

What is restricted compatibility for HTML export?

How can I cancel my Mail Designer plan?

Need support on email design issues in Mail Designer 365? Invite us and we'll help you troubleshoot!

Do you provide courses for Mail Designer 365?

My regular AOL password isn't working when I set up my email account

I use Filezilla or another FTP service. How can I make sure that my images work?

Why are the pictures in my email not showing in Outlook?

How do I add emojis and symbols to my text in Mail Designer 365?

How do I define the FROM addresses that I can use in my FileMaker / Mail Designer 365 integration?

How do I set the Mail Designer 365 Template ID?

I would like to send Mail Designer templates via API. How can I do that?

How does the integration work with FileMaker?

Why can’t I save or test my designs in the demo version?

I’m a FileMaker developer. How can I handle billing with my client? What does my client need to pay?

Why am I getting an error with the Mail Designer Filemaker integration despite following the instructions?

Can I add video links into the mobile version of my Mail Designer 365 email design?

How can I purchase additional stamps?

What are the different sending options in Mail Designer 365?

Is it possible to activate Family Sharing for Mail Designer?

Is it possible to integrate Mail Designer with other apps or services? Does it offer an API?

How can I add or change DNS entries of my Domain?

What is the difference between test emails and individual emails?

How can I make an image or artwork clickable in Mail Designer?

How can I update my address, email or invoice details?

How can I get email pictures to show in Outlook?

How do I get started with the Mail Designer integration?

How to end the Mac App Store demo

Does the Mail Designer 365 FileMaker Integration API work on iPhone and iPad?

Looking for your invoice?

Does Mail Designer offer HTML export?

How much is MailChimp?

What is my MailChimp API key?

Can I edit my design after I've uploaded it to MailChimp?

How can I use certain MailChimp features with my design?

How can I add an Unsubscribe Link to my template for uploading it to MailChimp?

Why are phone numbers from Mail Designer emails blue when viewed on an iPhone?

How do I change the language settings of my software?

What forms of payment do you accept?

Can I use my software on multiple computers?

Is there a deadline for canceling my subscription if I wish to opt out?

Will I get a partial refund if I decide I want to opt out of my subscription?

How do I add an app into my Applications folder?

How do I cancel my subscription in the App Store?

Is there a difference between the software you sell on your website and the version on the Mac App Store?

How do I take a screenshot on the Mac?

How do I perform a force quit on the Mac?

How can I cancel my subscription on the App Store?

Unrecognized charge from equinux

I would like a refund of my purchase

I'm getting an error message uploading to Mailchimp

My credit card payment was denied?

How can I update the address or email address of my equinux ID?

I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?

Legacy Mail Designer versions - End of support

My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?

Download warning in Safari?

On your page I see the prices in USD but in the store it says Euro. Can I pay in USD?

How can I manage Apple AppStore or Google Playstore subscriptions?

I can't complete my order via credit card

CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware

CleanMyMac X claims Mail Designer 365 is infected by XCSSET

How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?

Is 2FA available for my account?

Is it possible to send to email Groups using Mail Designer Campaigns?

Why don’t mailto: links open when tapped in Mail on iPhone?

How do I get my free session?

How do I delete my account?

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