Frequently Asked Questions
EQ21626
Why does my Braun Series 9 show “full” after about one hour when charging with the tizi Tankrüssel, even though the battery is not fully charged?
The newer revision of the Braun Series 9 uses a simplified, timer-based charging indicator. The display activates a charging symbol for approximately one hour and then switches off automatically. This indicator is not continuously measuring the actual battery capacity.
The original Braun power supply is matched to this one-hour timer concept and delivers a higher charging current. When charging via USB with the tizi Tankrüssel, the shaver operates within standard USB power parameters. Due to the lower charging current typical of USB sources, a full charge may take approximately 2–3 hours.
Even after the display switches off, the device continues charging normally as long as it remains connected to power. For a complete charge via USB, simply allow additional charging time beyond the one-hour display period.
This behavior results from the internal charging display design of the shaver and does not indicate a defect in the tizi Tankrüssel.
The original Braun power supply is matched to this one-hour timer concept and delivers a higher charging current. When charging via USB with the tizi Tankrüssel, the shaver operates within standard USB power parameters. Due to the lower charging current typical of USB sources, a full charge may take approximately 2–3 hours.
Even after the display switches off, the device continues charging normally as long as it remains connected to power. For a complete charge via USB, simply allow additional charging time beyond the one-hour display period.
This behavior results from the internal charging display design of the shaver and does not indicate a defect in the tizi Tankrüssel.
The connector of my tizi Tankrüssel is difficult to insert into my Braun device. Am I doing something wrong?
Please first check if your Braun device is compatible. The tizi Tankrüssel works with the following models:
- Braun shavers: Series 9, 7, 5, 3
- Braun epilators: Series 9, 7, 5
Note: Not compatible with Braun cleaning stations.
With some Braun devices, the tizi Tankrüssel connector may be slightly harder to insert. Make sure to insert it just far enough for the pins to make contact and for your device to start charging. Excessive force is not necessary.
Is the tizi tank adapter compatible with the Braun Clean&Charge stations?
The tizi Tankrüssel was developed for the mobile charging of Braun compatible devices. Braun Clean&Charge stations are stationary cleaning and charging stations that consume a lot of power. The Tankrüssel is therefore not compatible with these stations. To operate the Braun Clean&Charge stations, please use the included Braun 110/220V adapter.
Of course, only the corresponding Braun shaver can be charged with the tizi Tankrüssel.
Which devices are compatible with tizi Tankrüssel?
The tizi Tankrüssel for Braun shavers and epilators has the following plug:
If your Braun shaver or epilator also has this plug type, your device is compatible with tizi Tankrüssel.
There are a multitude of Braun models, with different product numbers, depending on the distribution channel. Therefore, we cannot create a complete list of all devices. A list of currently compatible models can be found here:
https://www.tizi.tv/de/tizitankruessel.html
If your Braun shaver or epilator also has this plug type, your device is compatible with tizi Tankrüssel.
There are a multitude of Braun models, with different product numbers, depending on the distribution channel. Therefore, we cannot create a complete list of all devices. A list of currently compatible models can be found here:
https://www.tizi.tv/de/tizitankruessel.html
Is the tizi tank adapter compatible with the Oral-B iO 9 travel case or the Oral-B Genius X travel case?
The tizi Tank Nozzle is unfortunately not compatible with the Oral-B travel cases. Oral-B devices have a higher energy requirement than normal shavers.
I've bought my tizi product on Amazon. Where can I download my invoice?
Invoices for tizi products can be easily downloaded self-service:
http://tizi.tv/bestellungen
Please note: Invoices are only available once Amazon has shipped an order.
What benefits does the tizi Club membership offer me?
Your tizi product may include a card for the tizi Club membership. Registering your product with this Club Code gives you some benefits:
- Information about new tizi products, sometimes in advance and exclusively for Club members
- Convenient management and overview of your own tizi products via my.tizi.tv
- Convenient access and retrieval of invoices via the my.tizi.tv portal
- Exclusive promotions for Club members
- Priority processing of support requests
We therefore recommend all customers to take advantage of this offer and register their tizi products.