Frequently Asked Questions
If you do not plan to send newsletters for a while, you can cancel your paid sending plan and switch to the free Karlsfeld plan. Your data will generally remain intact, but please note the following points:
Design limit in the Karlsfeld plan
In the Karlsfeld plan, you can store and fully edit up to 20 designs.
If you currently have more than 20 templates in your account:
- you can still open and view them
- however, you will no longer be able to edit or save them
Recommendation: Before switching plans, delete any unnecessary drafts until you reach the 20-design limit.
Handling your Stamps credit
Included Stamps: The monthly Stamps included in your sending plan (e.g. 15,000 per month) expire at the end of the respective billing period.
Purchased Stamps packages: Any additional Stamps packages you have purchased remain valid indefinitely and will still be available in the Karlsfeld plan.
Contacts and tracking statistics
- Your verified recipient addresses remain available (up to approximately 200 contacts in the Karlsfeld plan).
- The tracking statistics of your past campaigns remain accessible.
Data deletion and inactivity
As long as your Mail Designer 365 Design plan remains active, no data will be deleted.
Automatic data deletion for data protection reasons occurs at the earliest after 6 months of complete inactivity, meaning only if no active plan is being used.