Frequently Asked Questions
I am connected to a VPN server but can't access regional content. What should I do?
Some websites use methods to detect VPNs or track previous sessions, which can prevent access even when it appears you are connected to the correct location. You can try the following steps:
- Confirm your VPN location by checking your IP address. Use a service like WhatIsMyIP.com to make sure World Connect has assigned you an IP in the correct country.
- Restart your browser after connecting to World Connect. Modern browsers may keep DNS-over-HTTPS (DoH) sessions open from before the VPN connection. Restarting ensures all traffic is routed through the VPN.
- Use your browser’s Private Mode (or Incognito Mode). Websites can track previous sessions with cookies. Private Mode ensures your browser starts with fresh cookies, preventing the site from recognising your old session.
- Clear cookies or site data. If Private Mode is not convenient, manually clearing cookies and site data achieves the same effect and prevents the website from recognising your prior session.
- Disable DNS-over-HTTPS (DoH) in your browser. With DoH active, your browser may bypass the VPN’s DNS settings and resolve domains based on your physical location. Disabling DoH ensures DNS queries go through World Connect and reflect the VPN server location.
- Check whether the site blocks VPN traffic in general. Some websites block all known VPN IP ranges, regardless of location. You can test this by connecting to a US server while physically in the US. If access is still blocked, the site may simply prevent VPN usage.