Frequently Asked Questions

Mail Designer Campaigns automatically replaces free email addresses like Gmail or Mac.com with a modified format to prevent emails from going directly to spam. For example, an email address such as address@gmail.com would be converted to address.gmail.com@sentwithmaildesigner365.com. This replacement ensures that your emails are not flagged by recipient mail servers, as using free email addresses like Gmail or Mac.com directly would likely result in your emails being sent to spam. To improve deliverability and maintain a professional image, it's recommended to use a custom domain email address (e.g., yourname@yourcompany.com) that matches the domain of your business. This not only avoids the replacement issue but also ensures proper authentication with protocols like SPF, DKIM, and DMARC, which helps prevent your emails from being marked as spam or rejected by recipient mail servers. It is possible to send campaigns from Gmail or Mac.com addresses using Mail Designer 365 Campaigns; however, there is a higher likelihood that your email will be marked as spam compared to sending campaigns from your own domain. Therefore, it is advisable to use a custom email address to improve deliverability and reduce the risk of spam markings.