Frequently Asked Questions
I'm having trouble signing in with two-factor authentication (2FA)
If you are having trouble accessing your equinux ID account with 2FA, please read on. For support with 2FA for your VPN connection itself, please reach out to your VPN admin who can assist you with resetting your 2FA setup.
Reset 2FA for your equinux ID
If you no longer have access to your 2FA device, you can reset 2FA using your recovery codes. Visit the 2FA guide for details.
I don’t have recovery codes
If you no longer have your recovery codes, 2FA can be reset by the equinux support team. Please note that for security reasons, manual 2FA reset will take up to 72h to process, to reduce the risk to accounts.
To proceed, please contact equinux support with your equinux ID and our team will let you know which additional data is required to reset your 2FA setup.