Frequently Asked Questions
Tips for file server access over VPN on iPhone and iPad
You can access file servers on your iPhone and iPad using VPN Tracker for iOS and the Files app:
- Connect to your VPN
- Open the Files app
- Tap the ··· icon in the top right corner
- Choose 'Connect to Server'
- Enter your file server hostname or IP address (e.g.
fileserver.internal.example.com) - Sign in with your company login credentials when prompted
You should now see your file server volumes as you do on macOS.
Troubleshooting tips
If you experience trouble listing your files, there are a few things to try:
- Enter the full volume path, not just the server hostname: e.g. if you are connecting to the share called
Marketingon your fileserver, enterfiles.internal.example.com/Marketing - Ask the person who manages the file server to enable SMBv2 as well as SMBv3 (iOS uses some v2 features to set up the connection)
- Try a 3rd party file server app from the App Store. Some of them offer better compatibility with certain file server configurations