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I have forgotten the password for my TV Pro ID - KH1627

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My AppStore subscription is not recognized after automatic renewal?
Where are the downloaded media library files stored on disk?
Login failed - certificate expired
Is the Mediathek HD option already included in the monthly or yearly membership on Mac?
My In-App purchase in Live TV is not active. What can I do?
How do I cancel my subscription in iTunes?
How do I manage the Mediathek runtime packages?
How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?
Does the TV Pro Mediathek also work abroad like in the USA or in Spain?
What does the yellow exclamation mark mean at the Play Button?
What broadcasters are available in the TV Pro Mediathek Library?
I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?
My subscription was not renewed due to an issue with the current payment method. What now?
My purchased subscription is not recognized. What can I do?
For which platforms is TV Pro Mediathek available and how do I acquire corresponding subscriptions?
I have forgotten the password for my TV Pro ID
 
If you have forgotten your TV Pro password, please follow these steps: 
‣ Visit TV Pro Login.
‣ Click on "Forgot password" there.
‣ Follow the further steps.
► Watch tutorial
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KH1627 | Aug 26, 2025 | Link to this FAQ
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How can I create a TV Pro ID?
How do I log in with my TV Pro ID?
How can I view the terms of my subscriptions in my TV Pro ID?
How long are the Mediathek contents available in the TV Pro Mediathek?
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
What is TV Pro GOLD ALL-IN-1?
Are your apps compatible with "Airplay" and "Airplay 2"?
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
Transfer subscription packages to a different TV Pro ID
Can Live TV debit money from my account?
Does my app subscription renew automatically?
Why should I buy from the TV Pro Store?
What is the youth protection package for?
How can I manage Apple AppStore or Google Playstore subscriptions?
Is it possible to activate Family Sharing for Live TV and TV Pro?
Where can I find my TV Pro ID?
How can I make the in-app purchase to download broadcasts (Download)?
I can no longer log in to the TV Pro or Live TV App. What can I do?
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