Frequently Asked Questions

For your Mac:
Visit our website https://my.vpntracker.com and log in using your equinux ID and password.
Open the section "Products & Subscriptions" to find all purchased plans and the term of your subscription.
Click "Payment methods" in the sidebar to manage your subscription.

For iOS:
All Apple subscriptions are managed in iTunes on your computer. This link will bring you directly to the management area for your profile:

https://apple.co/2Th4vqI

When you are using your mobile device:

‣ Go to the App store app.
‣ Tap on your Apple ID.
‣ Click on "Subscriptions."
‣ Choose VPN Tracker World Connect.

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KH1093 | Aug 14, 2025 | Link to this FAQ

VPNT WoC (iOS) VPNT WoC (Mac)

Do you collect data about my usage or do you keep any logs?

Does VPN Tracker World Connect have a data limit?

What encryption do you use for World Connect connections?

Is it possible to use WorldConnect with other VPN clients?

Why are some services displaying the wrong country and not the one selected in VPN Tracker?

How do I take a screenshot on the Mac?

How do I perform a force quit on the Mac?

How can I update my credit card details?

I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.

Which countries can I connect to with VPN Tracker World Connect?

How do I change the language settings of my software?

What is VPN Tracker World Connect?

How can I cancel my subscription on the App Store?

How can I start a VPN Tracker trial?

Is it possible to activate Family Sharing for VPN Tracker?

Can I use VPN Tracker on my iPad or iPhone?

Can I use my software on multiple computers?

My subscription was not renewed due to an issue with the current payment method. What now?

How do I cancel my subscription in the App Store?

How can I cancel my VPN Tracker renewal?

How can I manage Apple AppStore or Google Playstore subscriptions?

Is 2FA available for my account?

I am having trouble with a World Connect connection. What can I do?

I am connected to a VPN server but can't access regional content. What should I do?

Is it normal for VPN Tracker World Connect connections to stop occasionally?

Frequently Asked Questions

When you are using your mobile device:

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