Frequently Asked Questions

The tizi Tankstation Toploader has a thin film on the surface, which should be peeled off before use. Use the fingernail to peel them off easily.

You can download a detail step by step guide for the initial use of your tizi Tankstation Toploader via this link:

http://www.tizi.tv/goto/toploader/StepbyStep/EN

If the tizi Toploader sits too loosely in the ring, wrap one or two layers of tape around the Toploader and insert it into the ring. The same applies to the ring: If the hole has been drilled slightly too large, simply wrap tape around the ring to secure the ring firmly in the piece of furniture.

With the Toploader, you should generally avoid load on the cable to the device. Since the Toploader is fixed and does not "move with" (unlike a stand-alone charger such as the Tankstation 5x MEGA). Therefore, you should ensure that a cable is never under mechanical tension or otherwise stressed when it is plugged into the Toploader.

You will find the Quick Start Guide for your tizi device on our website:
http://my.tizi.tv

Here you can also register all of your devices, so you have them all in one place.
http://tizi.tv/register

Our tip: Get the extra short tizi Flip lightning charging cable or a tizi Schlingel.

Please use the shortest possible cable to recharge the Bose Soundlink Mini II. It is due to the copper content of the cable. Unfortunately, no-name cables will hardly contain more copper.

Terminals that require more than 1,000mA are sensitive to it. With cables, always buy branded products. The market is unfortunately flooded with cheap goods.

Please watch this video for this problem (this video is currently only available in German):

Yes, your tizi gadgets also work in the USA. All you need is a plug in adapter! The power supply in your tizi device works with both 220V and 110V.

Invoices for tizi products can be easily downloaded self-service: http://tizi.tv/bestellungen Please note: Invoices are only available once Amazon has shipped an order.

iPhones and iPads are *not* "dumb" batteries that get connected to a charger. Some people may believe this and there are various myths on the internet about this. Where does this theory come from? It might originate from charging standard AA or AAA household batteries. In this scenario, the charger is actively doing the charging and the battery is "dumb" and gets charged. Here, in the worst case scenario, the battery can be destroyed by charging it wrong. Apple and all modern smartphone manufacturers use active charging control mechanisms with in their devices. The iPhone/iPad or smartphone actively decides how much current to use and which energy gets requested from the charger. In no case will a tizi device "push" a certain amount of power into an iPhone/iPad or smartphone! How can a tizi charger always provide iPhone / iPads with maximum fast performance? The best way to imagine this is as follows: When plugged in, an iPhone / iPad uses a communication protocol to ask the power supply about the maximum power that can be drawn. Our tizi charging devices (Tankstelle, Tankstation, Turbolader, Kraftprotz, etc.) respond correctly and the iPhone / iPad starts to charge. Initially maybe with 500mA, then 1A, then with 2.4A etc. Depending on the model and the current charge level, but also on the battery temperature of the iPhone / iPad, the Apple charge controller decides actively and independently how much power should be drawn. Thanks to the above-mentioned exchange about the maximum power, the Apple charging controller can be sure that it will get this power at any time over the charging period. What do tizi chargers do better than "standard" or cheap power supplies? Power supplies can have errors or problems at different levels. Here are two classic examples:

• With cheaper power adapters, the communication protocol is often missing, meaning the adapter and the iPhone / iPad are unable to communicate properly. If an iPhone / iPad gets a strange result from the power supply when the performance data is exchanged (e.g. the protocols of both devices do not understand each other), then an iPhone only charges with a maximum of 500mA, which is very very slow. In this case, the iPad will show the "Not charging" message. The iPhone / iPad does this in order to prevent the power supply from becoming overloaded.
• Another problem is possible overload - leading to a fire hazard. For example, this could occur if the cheap power supply tells the iPhone / iPad that it is able to charge up to 2.4A. If an iPad then requests this current during the charging process, the power supply will become overloaded. In the best case, it will simply turn off. However, it could also overheat and catch fire.

tizi power supplies are specially tailored to Apple devices, "speak" correctly with the charging controllers installed by Apple and are always able to supply the battery of an iPhone / iPad with the requested current. This means, when using a tizi device, the battery of an iPhone / iPad is never overloaded or even broken.

Your tizi product may include a card for the tizi Club membership. Registering your product with this Club Code gives you some benefits: - Information about new tizi products, sometimes in advance and exclusively for Club members - Convenient management and overview of your own tizi products via my.tizi.tv - Convenient access and retrieval of invoices via the my.tizi.tv portal - Exclusive promotions for Club members - Priority processing of support requests We therefore recommend all customers to take advantage of this offer and register their tizi products.

According to our experience, this error when used in combination with a tizi device indicates connection problems with the cable used. Please check the Lightning cable for the following defects:

• The cable is broken, bent, or "frayed"
• The contacts of the Lightning connector are partially darkened

In general, we recommend always replacing the cable to rule out a defect.